Call Center Supervisor

Job Description

Title: Call Center Supervisor

Company Name: A Reputed Group of Companies

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation in any discipline from a reputed university.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ The selected candidate will be responsible to manage the overall operational activities of the Call Center very professionally. Major Job activities of the position are as follows:
∎ Managing daily smooth running of the call center operations.
∎ Monitor customer feedback and develop ways to better serve customers.
∎ Maintain Service level as per benchmark set by the Management
∎ Supervise call center agents in a very professional manner.
∎ Ensure that customers receive the quickest possible service.
∎ Resolve customer complaints and concerns by investigating problems, develop solutions and manage customers with satisfaction
∎ Maintain high level of customer satisfaction index
∎ Ensure all relevant communications, records and data are updated and recorded
∎ Study & analyze customer feedback related to products & services and take necessary corrective actions

Additional Requirements:
∎ Candidates should have minimum 3 years of relevant experience in reputed Call Centers.
∎ Excellent English Communication skills
∎ Sense of responsibility and achieve the daily target
∎ Excellent supervising skills and working ability for team development
∎ Good command in Microsoft office and CRM software

Salary: Negotiable

Application Deadline: 22 Jan 2021

Company Information:
∎ 23 Dec 2020
∎ A Reputed Group of Companies

Category: Customer Support/Call Centre

:

Source: bdjobs.com

Similar Jobs

Sr. Officer - Customer Services.

Customer Service Executive

কাস্টমার সার্ভিস এক্সিকিউটিভ

Customer Service Representative

Customer Service Officer

Customer Support Specialist

Customer Service Representative

Executive (Customer Care and Audit Department)

Online Product Sales Agent / Sales Officer (SO)

Officer/Sr. Officer, Customer Service

Assistant Manager- Import Customer Service & Operations

Customer Service Officer

Education Counselor(Internship)

Customer Service Executive

Coordinator (Night Shift)

Customer Service Representative

Asst. Manager, Customer Care

Manager, Customer Care

Executive, CRM

Tele Sales Executive

Customer Care Representative (Female)

International Call Center Executive (English & Night Shifts Only )

Customer Service Officer

Telesales Executive

Customer Service officer

Call center executive

Call Center Executive (Operations)

Officer - Operations

Customer Service Officer

Call Center Agent (Day Shift) - English & Hindi

Female Counselor

Female Executive- Social Media

Project Coordinator for Telemarketing [International Campaign]

Digital Query Management Specialist

Customer Relation Officer

CALL CENTER EXECUTIVE

Customer Service Representative

Customer Service Executive

Website & Software Sales Executive (Uttara & Motijheel Branch)

Sr. Student Counselor for Canada & Uk