Call Center / Front Desk Executive

• At most 4 years
• The applicants should have experience in the following business area(s): Healthcare Startup, Hospital
• Freshers are also encouraged to apply.

• Higher Secondary
• Diploma
• Bachelor/Honors
• Masters

• At most 4 years
• The applicants should have experience in the following business area(s): Healthcare Startup, Hospital
• Freshers are also encouraged to apply.

• Age 20 to 32 years

Job Context

Dhaka Eye Care Hospital is looking for smart, energetic, polite, and service-oriented individuals for the position of Call Center / Front Desk Executive. The selected candidates will be responsible for handling patient inquiries, managing appointments, providing information about hospital services, assisting patients during registration, and ensuring a smooth and professional patient experience.

The candidate must have excellent communication skills, a positive attitude, and the ability to work in a busy healthcare environment.

Job Responsibilities

A. Call Center Responsibilities

1. Receive and respond to incoming telephone calls professionally.

2. Provide accurate information regarding doctors' schedules, appointments, consultation fees, and hospital services.

3. Schedule, confirm, reschedule, and cancel patient appointments.

4. Make follow-up calls to patients regarding appointments, investigations, and treatment.

5. Handle patient inquiries, complaints, and feedback politely.

6. Maintain patient call records and update information in the hospital software/CRM.

7. Make outbound calls to remind patients about appointments and follow-up visits.

8. Transfer calls to the appropriate departments when necessary.

9. Follow up on missed calls and pending patient inquiries.

10. Maintain confidentiality of patient information.

B. Front Desk Responsibilities

1. Welcome and greet patients and visitors professionally.

2. Assist patients with registration and appointment procedures.

3. Verify patient information and create new patient records.

4. Guide patients to the Vision Room, Investigation Department, Doctor's Chamber, and other relevant departments.

5. Manage patient queues and coordinate with concerned departments to minimize waiting time.

6. Assist patients with billing, payment procedures, and receipt collection.

7. Coordinate with doctors, nurses, PCOs, and other hospital staff to ensure smooth patient flow.

8. Provide accurate information about hospital facilities, services, and procedures.

9. Handle patient complaints and escalate unresolved issues to the supervisor.

10. Maintain front desk cleanliness, discipline, and professional appearance.

C. Administrative & Reporting Responsibilities

1. Maintain daily patient inquiry, appointment, and registration reports.

2. Prepare daily call and appointment follow-up reports.

3. Ensure accurate data entry into the hospital management software.

4. Follow hospital policies, procedures, and patient service standards.

5. Achieve assigned departmental KPIs and service targets.

6. Perform other duties assigned by the supervisor or management.

• Medical allowance,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Hostel Benefits