Job Description
Title: Call Center Executive
Company Name: English Teaching & Training Arena
Vacancy: 5
Location: Dhaka
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Direct Selling/Marketing Service Company, Call Center, Educational Technology (Edtech) Startup
Published: 27 Aug 2024
Requirements:
Responsibilities & Context:
∎ About ETTABD: ETTABD, established in 2020 during the COVID-19 pandemic, is a leading name in Bangladesh's EdTech sector. We are dedicated to helping individuals master spoken English fluently and confidently, with over 15,000 satisfied members in our community. Through our innovative courses and strategic partnerships, we provide pre-recorded lessons to more than 10,000 daily users. Our unwavering commitment to service quality and customer satisfaction sets us apart in the market.
∎ Job Summary: We are seeking a Call Center Executive who is enthusiastic about sales and customer service. The successful candidate will be responsible for making outbound calls, managing customer inquiries, and supporting our team in engaging with prospects across various social media platforms. We are looking for someone with a passion for sales, a friendly and persuasive phone demeanor, and the ability to thrive in a fast-paced startup environment. This role is exclusively for male candidates.
∎ Key Responsibilities:
∎ Conduct Outbound Sales Calls: Reach out to potential customers to introduce our courses, understand their needs, and close sales.
∎ Handle Customer Inquiries: Respond promptly to customer queries from various social media platforms, providing accurate information and exceptional service.
∎ Build Customer Relationships: Develop rapport with customers through personalized communication and offer solutions that cater to their specific needs.
∎ Support Social Media Engagement: Assist in managing and responding to customer interactions on social media, ensuring a positive and consistent experience.
∎ Adapt to a Dynamic Environment: Embrace the dynamic nature of a startup, taking initiative and learning quickly to support team goals.
∎ Qualifications: Sales Experience Preferred: A minimum of 1 year of experience in sales, telemarketing, or customer service is required, or at least a strong interest in pursuing a sales role.
∎ Clear Communication Skills: Excellent verbal communication skills in both English and Bangla, with a pleasant phone voice.
∎ Customer-Oriented Mindset: Ability to understand customer needs, build relationships, and provide tailored solutions.
∎ Comfortable with Technology: Familiarity with using CRM tools and social media platforms to manage customer interactions.
∎ Adaptable and Resilient: Willingness to work in a fast-paced startup environment with a readiness to learn and adapt.
∎
∎ Educational Requirements: Open to All Educational Backgrounds: No specific educational qualifications are required. We are looking for talent and passion.
∎ What We Offer:
∎ Competitive Salary: Negotiable based on experience, with potential for lucrative incentives.
∎ Benefits: After the probation period, including two Eid bonuses.
∎ Working Hours: Six days a week, 10 A.M. to 7 P.M. (Work from Office).
∎ Growth Opportunities: A chance to grow with a startup and gain valuable experience in the EdTech industry.
∎ Company Culture: At ETTABD, we prioritize growth, innovation, and teamwork. We provide our team members with the tools and resources necessary for personal and professional development. Join us to be a part of a dynamic team that values creativity and continuous improvement.
∎ How to Apply: If you have a passion for sales and customer service and want to grow with an innovative EdTech company, we want to hear from you! Please submit your resume to [email protected], detailing your relevant experience and explaining why you would be an excellent fit for the Call Center Executive role at ETTABD.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ English Teaching & Training Arena
∎ House# 07, Road#06, Pisci Culture Housing, Adabor, Dhaka-1207
∎ About ETTABD:
Founded in 2020 during the COVID-19 pandemic, ETTABD is a pioneering force in the EdTech industry in Bangladesh. We empower individuals to master spoken English fluently and confidently, boasting a community of over 15,000 satisfied members. Our courses, along with partnerships providing pre-recorded lessons to over 10,000 daily users, have set us apart in the market through our commitment to service quality and customer satisfaction.
Address::
∎ House# 07, Road#06, Pisci Culture Housing, Adabor, Dhaka-1207
∎ About ETTABD:Founded in 2020 during the COVID-19 pandemic, ETTABD is a pioneering force in the EdTech industry in Bangladesh. We empower individuals to master spoken English fluently and confidently, boasting a community of over 15,000 satisfied members. Our courses, along with partnerships providing pre-recorded lessons to over 10,000 daily users, have set us apart in the market through our commitment to service quality and customer satisfaction.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Sep 2024
Category: Education/Training
