Education
- Bachelor/Honors
Bachelor’s degree from a recognized university in any discipline.
Candidates with background in Marketing/ English discipline are preferred.
Skills Required
Additional Requirements
Fresh graduates are encouraged to apply.
Up to 1–2 years of experience in call center or customer service roles, preferably in banking or financial institutions, will be an added advantage.
Responsibilities & Context
Handle inbound and outbound customer calls related to banking products and services in a professional and courteous manner.
Provide accurate information on accounts, cards, digital banking, and other retail banking services as per bank guidelines.
Perform customer service requests such as card activation, PIN generation, account-related queries, and service follow-ups after proper customer verification.
Resolve customer complaints at first contact where possible and escalate unresolved issues as per the escalation matrix.
Ensure strict compliance with KYC, Positive ID verification, data privacy, and information security requirements.
Maintain proper documentation and update customer interaction details in CRM/core banking systems.
Meet assigned performance targets including service level, call quality, productivity, and customer satisfaction.
Follow approved scripts, SOPs, and regulatory instructions while delivering customer service.
Support cross-selling or service awareness initiatives as per bank policy.
Work in shifts, including weekends or holidays, as per operational requirements.
Job Other Benifits
Salary: As per bank’s salary structure and commensurate with qualifications and experience.