Business Central Specialist

Job Description

Title: Business Central Specialist

Company Name: WH Scott & Son Engineers Ltd

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Tk. 200000 - 280000 (Monthly)

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Financial Consultants, IT Enabled Service, Software Company

• Bachelor of Business Administration (BBA) in Business Administration, Accounting, Accounting & Information System
• Bachelor of Business Studies (BBS) in Accounting & Information System
• Bachelor of Science (BSc) in Computer Applications, Computer Science & Engineering

• At least 4 years
• The applicants should have experience in the following business area(s): Financial Consultants, IT Enabled Service, Software Company

Excellent written and spoken English, with the confidence to explain things simply to people at all levels

About us and the role

WH Scott Group provides safety-critical solutions across Ireland and the UK. Our businesses include WH Scott (lifting equipment inspection, maintenance and asset management), Re-Ropes (lift industry specialists) and Metlab (materials testing, inspection and certification).

The Group runs on Microsoft Dynamics 365 Business Central across seven companies, in euro and sterling. As we grow, we need a dedicated specialist to keep Business Central running smoothly for our users.

You will be the first point of contact for Business Central questions and issues. You will resolve problems quickly, deliver small changes, and train users so that mistakes do not recur. You will work closely with the Group CTO, our Accounts Payable and Purchase Order teams, and finance teams in each company.

Key responsibilities

User support

• Provide first- and second-line Business Central support to users across all Group companies, by ticket, Microsoft Teams and email

• Log, prioritise and track every issue to resolution, escalating complex problems to the Group CTO with clear notes

• Diagnose and fix common errors in purchasing, receiving, sales, inventory, fixed assets and posting

• Manage user accounts, licences, permission sets and user setup

Changes and configuration

• Gather requirements for change requests and agree them with the requester

• Configure and test changes in a sandbox before production: setups, workflows, approval chains, report layouts and permission sets

• Keep a record of every change and support go-live

• Test Microsoft's monthly and major Business Central updates against our key processes

Training and induction

• Deliver a structured induction for every new Business Central user before they get access to the live system

• Run regular refresher training by department, focused on the errors we see most often

• Write and maintain short user guides, process notes and how-to videos

• Track recurring user errors and report on trends and training needs

Reporting and data quality

• Monitor data quality: vendors, items, dimensions, open documents and unposted entries

• Help users with standard Business Central reports, Excel exports and simple Jet Reports, Datarails or Power BI requests

• Produce a monthly summary of tickets, resolution times, changes delivered and training completed

What you will bring

Essential

• At least 5 years' hands-on experience supporting Microsoft Dynamics 365 Business Central (or NAV) users

• Sound working knowledge of purchase-to-pay, order-to-cash, inventory and general ledger processes in Business Central

• Experience setting up users, permission sets, approval workflows, number series

• Experience delivering training to non-technical users, remotely and in groups

• Excellent written and spoken English, with the confidence to explain things simply to people at all levels

• A degree in accounting, business, IT or a related field, or equivalent experience

• A reliable home workspace with backup power

• A stable, fast broadband connection (arranged and maintained by you)

Desirable

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate (MB-800)

• Experience with multi-company or multi-currency Business Central environments

• Experience with Jet Reports, Power BI, Datarails or Excel-based reporting

• Basic understanding of AL extensions and configuration packages

• Experience supporting users in Ireland or the UK

The person

• Takes ownership of problems through to resolution

• Patient, organised and calm under pressure

• Writes clear notes and documentation

• Spots patterns in errors and fixes the cause, not just the symptom

Working hours

You must be online and available every working day from 08:30 to 17:30 Irish/UK time.

Work location: the role is remote to start. It may require working from an office in the near future, and we will give reasonable notice of any change.