Job Description
Title: Asst. Manager/Deputy Manager(Customer Service)
Company Name: Maxim Label & Packaging (Bangladesh) Private Limited
Vacancy: 01
Age: 32 to 42 years
Location: Dhaka (Ashulia)
Salary: Negotiable
Experience:
∎ 8 to 10 years
∎ The applicants should have experience in the following business area(s):Garments Accessories
Published: 1 Aug 2024
Requirements:
Additional Requirements:
∎ Age 32 to 42 years
∎ In depth knowledge on overall Accessories Marketing ( Price Tickets, Adhesives, Care labels Hang Tags, Print & Woven Labels, Heat Transfer, RFID, Packaging etc.)
∎ Strong Communication skills and working capability in- group and individual working condition.
∎ In depth knowledge on overall Accessories Marketing ( Price Tickets, Adhesives, Care labels Hang Tags, Print & Woven Labels, Heat Transfer, RFID, Packaging etc.)
∎ Strong Communication skills and working capability in- group and individual working condition.
Responsibilities & Context:
∎ Responsible for the supervision of the customer service team.
∎ Develop, motivate, coach, and monitor the team members to ensure the highest quality of service for our clients.
∎ Implements effective processes for customer service teams to interact with customers via telephone, email.
∎ Provides training on handling of sensitive customer service issues.
∎ Coordinate with Planning/production/procurement department.
∎ Monitors and reviews processes for ways to make procedures more time and cost-effective.
∎ Makes monthly AR file to upper management.
∎ Makes regular reports to upper management about department milestones and progress.
∎ Holds regular meetings with department staff to discuss expectations and hear team concerns.
∎ Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes.
∎ Coordinates with sales department to incorporate plans to increase customer satisfaction.
∎ Manages issues with the staff through assessment and subsequent corrective action protocol.
∎ Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
∎ Liaises with upper management to ensure quality of products and efficiency of department.
∎ Support implementation of our online ordering platform.
∎ Monitor payments of clients.
∎ Responsible for the supervision of the customer service team.
∎ Develop, motivate, coach, and monitor the team members to ensure the highest quality of service for our clients.
∎ Implements effective processes for customer service teams to interact with customers via telephone, email.
∎ Provides training on handling of sensitive customer service issues.
∎ Coordinate with Planning/production/procurement department.
∎ Monitors and reviews processes for ways to make procedures more time and cost-effective.
∎ Makes monthly AR file to upper management.
∎ Makes regular reports to upper management about department milestones and progress.
∎ Holds regular meetings with department staff to discuss expectations and hear team concerns.
∎ Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes.
∎ Coordinates with sales department to incorporate plans to increase customer satisfaction.
∎ Manages issues with the staff through assessment and subsequent corrective action protocol.
∎ Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
∎ Liaises with upper management to ensure quality of products and efficiency of department.
∎ Support implementation of our online ordering platform.
∎ Monitor payments of clients.
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Leave
∎ Service Benefit
∎ Annual Leave
∎ Service Benefit
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Ashulia)
Company Information:
∎ Maxim Label & Packaging (Bangladesh) Private Limited
∎ Mirpur, Dhaka
∎ Maxim Group was established in Taiwan in 1973. What started off as a small company in Taiwan has now become a company with more than 2600 employees worldwide. Since 1994, our focus has not been just to grow in domestically, but also globally. Over the years, we have laid a strong foundation and have become a company that can make a difference socially and economically. Currently we have set over 16 global locations in more than 10 countries.
Address::
∎ Mirpur, Dhaka
∎ Maxim Group was established in Taiwan in 1973. What started off as a small company in Taiwan has now become a company with more than 2600 employees worldwide. Since 1994, our focus has not been just to grow in domestically, but also globally. Over the years, we have laid a strong foundation and have become a company that can make a difference socially and economically. Currently we have set over 16 global locations in more than 10 countries.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
