Zonal Service Coordinator
Job Description
Title: Zonal Service Coordinator
Company Name: Butterfly Marketing Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
∎ B.Sc in Engineering, Preferably in EEE / Mechanical from any reputed institution
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following business area(s):
Electronic Equipment/Home Appliances
Job Responsibilities:
∎ Develop DSC and ASC as per guideline set by management.
∎ Provide guide line on service repair process and implementation system for product service.
∎ Plan for improving revenue through out of warranty jobs and spare parts business.
∎ Visit ASC & showroom as per visit calendar, and provide guideline on improvement areas and findings.
∎ Performance Monitoring and Set Action Plan
∎ Financial target VS achievement relating to out of warranty jobs and spare parts.
∎ Spare parts fulfillment for ASC and DSC as per requirement.
∎ Monitor RTAT (Repair Turn Around Time) report.
∎ Regularly monitor customer issues other than that has arose 1st time notification or non-product related in nature.
∎ NPS improving
∎ Training and Development
∎ Prepare training calendar for ASC Manpower
∎ As per organization policy maintain administrative works for the zone.
∎ Inform supervisors on any issue arising that is out of scope.
∎ Any relevant task assigned by management.
Additional Requirements:
∎ Age at most 30 years
∎ Only males are allowed to apply
∎ Having 02+ years of proven experience to work with ASC & Customer Service.
∎ Strong knowledge in Microsoft Office
∎ Proactive, Willingness and having courage to take challenge
∎ Having mentality to work anywhere in Bangladesh
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Profit share, Provident fund, Insurance, Gratuity
∎ Festival Bonus: 3
∎ As per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 8 Apr 2023
Company Information:
∎ 1 Apr 2023
∎ Butterfly Marketing Limited
∎ Address : City Centre, (Level - 15), 90/1, Motijheel C/A, Dhaka - 1000
∎ Web : https://www.butterflygroupbd.com
Category: Engineer/Architect
:
Source: bdjobs.com
Deadline Expired on 8th Apr 2023
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