Tele-Marketing Manager/ Customer Service Manager

Job Description

Title: Tele-Marketing Manager/ Customer Service Manager

Company Name: Catalyst..

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing
∎ Skills Required: Communications Expert, Computing, Content writing experiences, Customer Service, Digital Market or Facebook Page, Effective communication skills, Telemarketing

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Customer Relationship Management
∎ The applicants should have experience in the following business area(s): E-commerce

Job Context:
∎ Sea Fish BD ( www.seafishbd.com ) and Super Food ( www.bdsuperfood.com ) are the e-commerce platforms running under the group name Catalyst. These are very highly growing start-ups. This is the largest and the first of its kind fully food-based e-commerce site in Bangladesh.
∎ Looking for a talented, experienced, dynamic, potential candidate as a Tele-Marketing Manager/Customer Service Manager who has initiative, drive, and self-motivation to take challenges to deliver high-quality results. The successful incumbent will play a strategic role in the overall Tele-Marketing/Customer Service Management of the Company.

Job Responsibilities:
∎ Responsible for entire Tele-Marketing/Customer Service (Order to delivery) and Ensure business retention and services delight to valued clients.
∎ Daily basis Job planning/Target setting/Performance monitoring of team.
∎ High-end customer contacts collection from published materials/Facebook/LinkedIn/Google Search, etc.
∎ Must be proven competent in Web crawling and Contact Extraction from websites.
∎ Individual wise job assignment/Daily basis customer feedback analysis.
∎ Positive feedback escalation to the top management/Converting the potential into regular customers.
∎ Need to use the Google Spreadsheet for recording the real-time feedback data.
∎ Recruiting/Managing young & energetic fresh blood/Intern/Full-time employee.
∎ Selecting, Managing, and communicating with the affiliate marketer.
∎ Coordinate/Work with the business development and marketing team to increase the sales and revenue
∎ Motivate and monitor each team member to continually improve their performance.

Additional Requirements:
∎ Age 26 to 35 years
∎ Both males and females are allowed to apply
∎ 1. Expert in contact collection 2. Web crawling 3. Data Scraping 4. Expertise in Google spreadsheet.

Salary:
∎ Tk. 20000 - 28000 (Monthly)
∎ An attractive remuneration package will be offered to the most deserving candidate. Attractive commission based on Target Achievement.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus
∎ Salary Review: Yearly

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2021

Company Information:
∎ 1 Sep 2021
∎ Catalyst..
∎ Address : House-22, Road-12, Block-F, Niketon, Dhaka.
∎ Web : https://seafishbd.com/
∎ Business : Sea Fish BD ( www.seafishbd.com ) and BD Super Food ( www.bdsuperfood.com ) are the e-commerce platforms running under the group name Catalyst. We are very highly growing start-ups. This is the largest and the first of its kind fully food-based e-commerce site in Bangladesh. 

BD Super Food: It is the first e-commerce site in Bangladesh that specializes in natural health and imported products. Superfoodbelieves in the quality of the food which brings ultimately the quality in life. Moreover, it serves the most important social values, humbly supporting social groups that are now in need, more than ever. SuperFood is on a mission to improve people`s health with the power of quality food. 


Category: Customer Support/Call Centre

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