Technical Support Executive (For Realme)

Job Description

Title: Technical Support Executive (For Realme)

Company Name: Daosheng Enterprise Development Co. Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE, CSE, Diploma in Engineering
∎ Skills Required: After Sales Service, Customer Care, Data Analytics, Mobile phone repairing

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): After Sales Service, Customer Support, Data Analytics, Mobile phone repairing

Job Responsibilities:
∎ Mobile handset repairing
∎ Face-to-Face customer support
∎ Quality feedback
∎ Service group feedback
∎ Engineers RCSM entry error Checking and follow up
∎ Daily, weekly, & Monthly SC report analysis.
∎ Questions preparing and answer sheet analysis.
∎ Prepare weekly and monthly departmental reports.
∎ DAP/ DOA Handset maintenance related task.
∎ Provide supports to technical supervisor.
∎ Any other tasks assigned by Dept. Manager.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only males are allowed to apply
∎ Require Experience in the mobile repair sector
∎ Good Interpersonal & Communication Skill
∎ Proficient with English language communication
∎ Applicant should have sound knowledge in Microsoft Office
∎ Having knowledge in large-volume data analysis will be considered as an added advantage

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 22 Jan 2021

Company Information:
∎ 23 Dec 2020
∎ Daosheng Enterprise Development Co. Ltd.
∎ Address : 144-Police Plaza Concord Tower-B, Floor-9th, Gulshan-1, Dhaka-1212
∎ Business : Daosheng Enterprise Development Co. Ltd. is a technology brand on a mission to provide high quality smartphones. Our founder Sky Li officially established the brand "realme" on Aug 28, 2018 with a bunch of young enthusiasts who had a rich experience in the smartphone industry across countries.
With zeal to accomplish something great and extraordinary, we follow the philosophy of Dare To Leap and pursue excellence with top notch technology that goes beyond age and style.
We strongly believe and work towards three main aspects of our smartphones - Leap-forward Design, Leap-forward Performance and Leap-forward Quality.
At the beginning of 2020, realme announced its dual driven strategy of “Smartphone + AIoT”. In August of 2020, realme`s global users of smartphone reached 45 million and its sales volume of AIoT audio products broke the record of 1 million in June. According to the statistics of Counterpoint global smartphone shipments in Q2 of 2020, the emerging smartphone brand realme is the only brand in the world who registers double digit growth, still ranking at the 7th for four consecutive quarters. As the world`s fastest-growing smartphone brand, realme stands firmly among the mainstream smartphone brands.
From achieving a Guinness World Record with realme 3 to being the recipients of prestigious industry awards, our marketing strategies and efforts have continuously been recognized by the industry. At present, realme has entered 61 markets worldwide, including Asia, Europe, Oceania, and Middle and East Africa, etc.
We consider this as just the beginning of a revolution in the world of smartphones. We aim to leap-forward to unlimited possibilities and innovation. We Dare To Leap.

Category: Engineer/Architect

: Please do not apply if you do not have experience with mobile phone customer support and if you are not comfortable speaking in English.