Job Description
Title: Technical Support Executive
Company Name: Expert Online
Vacancy: 10
Job Location: Dhaka, Dhaka (Merul Badda)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Computer, Diploma in Electrical, Bachelor degree in any discipline
∎ Skills Required: Computer skill, Good at Microsoft Word and Microsoft Excel
Job Responsibilities:
∎ Maintain & monitoring Fiber Optic Network.
∎ Maintain & monitoring ISP Network.
∎ Maintain & monitoring Different Brand OLT.
∎ Should have capability to ensure quality customer service.
∎ Keep coordination between customer & technical team.
∎ Handling incoming calls or inquiries from prospective customers or clients.
∎ Assists customers effectively by solving customer Complain.
∎ Provides customer additional information or explain service.
∎ Ensure customer satisfaction.
∎ Prepare accurate and timely reports.
∎ Experience in using Online CRM software and Call Centre Dialers.
∎ Any other responsibilities/tasks as set by Company Management.
∎ Prepare reports to the Management.
∎ Ensure and provide quality service to both internal and external customers.
∎ Working with any kinds of Network Troubleshooting issues.
∎ Able to work on Support Email, Live Chat, Facebook Replies etc.
Additional Requirements:
∎ Age 18 to 35 years
∎ Both males and females are allowed to apply
Salary: Tk. 8000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Over time allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Dec 2023
Company Information:
∎ 2 Dec 2023
∎ Expert Online
∎ Address : House: 16 Road 12, DIT Project, Merul Badda, Dhaka-1212.
∎ Business : Expert Online (EOL) symbolizes the most reliable Internet & Data Communication Services in Badda by the Sister Concern of Expert Group. EOL was launched in June 2014 with the sole aim of keeping our Internet users in the information super highway with the fastest access to the net.
Category: Customer Support/Call Centre
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