Team Leader (Operations)
Job Description
Title: Team Leader (Operations)
Company Name: EV Cyber Team Ltd.
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Relationship Management, Data Analysis, Microsoft Office Applications
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Maintain the daily inbound and outbound calls
∎ Prepare roaster plan for the agents.
∎ Call analysis and plan for process betterment.
∎ To train, develop & motivate agents to run the operation smoothly.
∎ Regular follow up to ensure smooth coordination with the delivery team
∎ Daily, weekly and monthly reporting
∎ Maintain strong relationship with executives, clients and management.
Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ Advanced Excel skills are highly required.
∎ Skilled in other MS Office tools
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Oct 2022
Company Information:
∎ 29 Sep 2022
∎ EV Cyber Team Ltd.
∎ Address : House No: 04, Road No: 02, Block: J, Baridhara, Dhaka-1212.
∎ Web : www.evcyber.team
∎ Business : Established in 2015 as Euro Vigil Business Solutions, EV Cyber Team Limited (EVCTL) is Sister Concern of Euro Vigil Pvt. Ltd, a security services company in Bangladesh. EVCTL is providing various business process outsourcing, back office services, cyber security facilities and Software development to local organizations.
The BPO sector in Bangladesh is relatively new and still in its nascent stage. The sectors established players are still heavily dependent on the three major mobile network operators. Other than the Telco sector, the BPO industry in Bangladesh has not been able to cater for the local market successfully.
EVCTL aims at expanding the BPO services to all sectors in the local market that is consumer driven. From media, food and beverage, event management, financial, manufacturing, FMCG, Education, Transportation, Health, Hospitality and Government sectors.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 28th Oct 2022
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