Job Description
Title: Call Center Executive
Company Name: EV Cyber Team Ltd.
Vacancy: 4
Location: Dhaka
Salary: Tk. 12000 - 14000 (Monthly)
Published: 3 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Previous experience in a call center or customer service role, ideally in the security or related industry.
∎ Strong communication skills, both verbal and written, with the ability to engage clients effectively.
∎ Ability to handle both inbound and outbound calls efficiently, with attention to detail.
∎ Problem-solving skills and ability to handle urgent or sensitive situations with discretion.
∎ Knowledge of security services, systems, and protocols is a plus.
∎ Comfortable using CRM systems, office software, and other communication tools.
∎ Ability to work in rotating shifts, including evenings, weekends, and holidays.
∎ Flexibility and a proactive attitude, particularly when handling multiple tasks.
∎ Previous experience in a call center or customer service role, ideally in the security or related industry.
∎ Strong communication skills, both verbal and written, with the ability to engage clients effectively.
∎ Ability to handle both inbound and outbound calls efficiently, with attention to detail.
∎ Problem-solving skills and ability to handle urgent or sensitive situations with discretion.
∎ Knowledge of security services, systems, and protocols is a plus.
∎ Comfortable using CRM systems, office software, and other communication tools.
∎ Ability to work in rotating shifts, including evenings, weekends, and holidays.
∎ Flexibility and a proactive attitude, particularly when handling multiple tasks.
Responsibilities & Context:
∎ Handle incoming calls from clients and prospects, providing information on security services, pricing, and service offerings.
∎ Make outgoing calls to follow up with clients, schedule service appointments, or resolve service-related inquiries.
∎ Assist customers with requests related to security systems, service bookings, and emergency support.
∎ Provide solutions to customer issues or complaints and direct them to appropriate personnel when needed.
∎ Document all customer interactions, service requests, and follow-ups in the CRM system.
∎ Work closely with the security teams and field officers to ensure seamless coordination and timely service delivery.
∎ Educate clients about security protocols and services to ensure they are well-informed.
∎ Address emergency calls with urgency, providing immediate solutions or escalating to the appropriate team for quick action.
∎ Maintain high standards of professionalism, especially during critical or high-pressure situations.
∎ Handle incoming calls from clients and prospects, providing information on security services, pricing, and service offerings.
∎ Make outgoing calls to follow up with clients, schedule service appointments, or resolve service-related inquiries.
∎ Assist customers with requests related to security systems, service bookings, and emergency support.
∎ Provide solutions to customer issues or complaints and direct them to appropriate personnel when needed.
∎ Document all customer interactions, service requests, and follow-ups in the CRM system.
∎ Work closely with the security teams and field officers to ensure seamless coordination and timely service delivery.
∎ Educate clients about security protocols and services to ensure they are well-informed.
∎ Address emergency calls with urgency, providing immediate solutions or escalating to the appropriate team for quick action.
∎ Maintain high standards of professionalism, especially during critical or high-pressure situations.
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ EV Cyber Team Ltd.
∎ House No: 04, Road No: 02, Block: J, Baridhara, Dhaka-1212.
∎ Established in 2015 as Euro Vigil Business Solutions, EV Cyber Team Limited (EVCTL) is Sister Concern of Euro Vigil Pvt. Ltd, a security services company in Bangladesh. EVCTL is providing various business process outsourcing, back office services, cyber security facilities and Software development to local organizations.
The BPO sector in Bangladesh is relatively new and still in its nascent stage. The sectors established players are still heavily dependent on the three major mobile network operators. Other than the Telco sector, the BPO industry in Bangladesh has not been able to cater for the local market successfully.
EVCTL aims at expanding the BPO services to all sectors in the local market that is consumer driven. From media, food and beverage, event management, financial, manufacturing, FMCG, Education, Transportation, Health, Hospitality and Government sectors.
Address::
∎ House No: 04, Road No: 02, Block: J, Baridhara, Dhaka-1212.
∎ Established in 2015 as Euro Vigil Business Solutions, EV Cyber Team Limited (EVCTL) is Sister Concern of Euro Vigil Pvt. Ltd, a security services company in Bangladesh. EVCTL is providing various business process outsourcing, back office services, cyber security facilities and Software development to local organizations.The BPO sector in Bangladesh is relatively new and still in its nascent stage. The sectors established players are still heavily dependent on the three major mobile network operators. Other than the Telco sector, the BPO industry in Bangladesh has not been able to cater for the local market successfully.EVCTL aims at expanding the BPO services to all sectors in the local market that is consumer driven. From media, food and beverage, event management, financial, manufacturing, FMCG, Education, Transportation, Health, Hospitality and Government sectors.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Customer Support/Call Centre
