Team Leader - Call Center Operations
Job Description
Title: Team Leader - Call Center Operations
Company Name: InfoTitan Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: Call Center
∎ Training/Trade Course: Customer Support,Call Center
∎ Skills Required: Service Operations
Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Operation, Call Centre Supervision/ Management, Customer Relationship Management (CRM), Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Job Responsibilities:
∎ Managing a team of agents on multiple shifts and ensuring performance criteria is met on a daily basis.
∎ Driving the team to achieve the set KPI's Targets Performance & Productivity.
∎ Be the liaison between the client and the team. Own up Client Engagement and Operation Management for the process.
∎ Customer Relationship Management, CSAT.
∎ New process innovations & internalization and continuous improvement.
∎ Daily reporting to client and management on performance.
∎ Preparing presentations on weekly and monthly performance and present to the Management.
∎ Communicate with technical team to test and launch software upgrades.
Additional Requirements:
∎ Age 25 to 35 years
∎ At least 1 year experience working as a Team Lead.
∎ Hands-on experience with good knowledge on MS Excel and PowerPoint.
∎ Demonstrated knowledge and experience with aspect of people management.
Salary: Tk. 20000 - 23000 (Monthly)
Compensation & Other Benefits:
∎ T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Feb 2023
Company Information:
∎ 16 Jan 2023
∎ InfoTitan Limited
∎ Address : Level-01, Meghmallar, House-97, Suharawardy Avenue, Baridhara Diplomatic Zone, Dhaka-1212
∎ Web : www.infotitanbd.com
∎ Business : InfoTitan is a world-class back-office support and outsourcing service provider based in Bangladesh,
Our team of incredibly creative and hardworking individuals is carefully picked to fit your specific business needs. Located in Dhaka, Bangladesh, the heart of South Asia’s booming tech and outsourcing scene, our company focuses on providing professional inbound, outbound, and back–office customer support.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 15th Feb 2023
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