Team Lead (Call Center, Customer Service)
Job Description
Title: Team Lead (Call Center, Customer Service)
Company Name: Organic Nutrition Ltd
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation from any reputed Govt/ Private University preferably in Nutrition/ Food Science.
Job Context:
∎ Organic Nutrition Ltd. a leading vision driven company has started its journey to be a leading member in the "Organic Nutritional Food" product arena. We Produce & import "Nutritional Food" which is internationally certified 100% USDA Organic & NON-GMO product. The aim of Organic Nutrition Ltd. is to provide highest quality effective "Nutritional Food" that makes the most meaningful difference for the consumer.
∎ Joining Date: Immediate.
Job Responsibilities:
∎ Lead & motivate a team by providing answer and guidance, handle escalation, and support to perform their job.
∎ Monitors or reviews calls, Data analysis, Prepare day to day/weekly/monthly performance report.
∎ Handle customer complaints, issues and manage critical customers and resolve it.
∎ People management skill and develop agents/staff through coaching, mentoring by using motivational techniques.
∎ Team performance follow up & monitoring with real time customer feedback & follow up.
∎ Prepare/simplify service process/guideline for team/agents and work with frequently asked questions from customer end.
∎ To take responsibility for the day-to-day operation/supervision of any direct reports.
∎ Performs other related duties as assigned.
Additional Requirements:
∎ Only females are allowed to apply
∎ 5 to 7 years of job experience in Customer Service Division with 2 year as supervisory position.
∎ Experience of supervising a team.
∎ Call center experience/online customer service experience/E-commerce experience.
∎ A good understanding of working with KPIs & working with call pressure.
∎ Verbal and written communication skills with.
∎ Report writing.
∎ Computer skill is must.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Nov 2022
Company Information:
∎ 6 Oct 2022
∎ Organic Nutrition Ltd
∎ Address : ABC Spring Flower Level # 8 House # 52, Road # 02 Banani, Dhaka
∎ Business : Organic Nutrition Limited (ONL) is involved in manufacturing of 100% organic & non-GMO and natural products under Functional Nutrition. Functional Nutrition products are intended for using as food supplement to human being. Organic Nutrition Ltd manufacturing plant is certified by USDA-CGMP & ISO 22000 standard.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 5th Nov 2022
More jobs of Organic Nutrition Ltd
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Digital Business Analyst
Assistant Agriculturist
Scientific Officer (Scientific Affairs Department)
Area Nutrition Officer (ANO)/Senior Area Nutrition Officer
Regional Nutrition Manager (RNM)
Sales Executive
Regional Sales Manager (RSM)
Officer, Accounts
Head of Sales & Marketing
National Sales Manager
Executive- Production
Manager/ Assistant Manager - Sales & Marketing
Area Nutrition Officer (Male)
Nutritionist
Area Nutrition Officer
Territory Sales Officer
Nutritionist
Call Center Executive (Female)
Sales & Marketing Manager
Graphic Designer cum Visualizer
Head of Brand Development & Marketing
Agriculturist
Accountant
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