Student Counselor

Job Description

Title: Student Counselor

Company Name: Global Citizen Education Inc.

Vacancy: 04

Age: 22 to 35 years

Job Location: Dhaka, Dhaka (Banani)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

Published: 2026-09-27

Application Deadline: 2026-10-03

Education:

• Bachelor/Honors

• Age 22 to 35 years

Positions Available:


1. Student Counselor or Visa Application Officer

2. Call Center Executive or Client Relations

Key Responsibilities

A. Student Counselor & Visa Application Officer

• Counsel students and parents/guardians regarding study-abroad opportunities, institutions, programs, admission requirements, and visa pathways.

• Understand students’ academic backgrounds, career goals, budgets, and preferences to provide appropriate program and destination information.

• Handle the complete student application process, including admission applications, offer letters, document preparation, and visa application support.

• Review and organize students’ academic, financial, personal, and supporting documents for application and visa submission.

• Provide accurate guidance regarding visa documentation, application procedures, and compliance requirements.

• Coordinate with overseas universities, colleges, schools, and relevant international partners regarding student applications and documentation.

• Maintain regular communication and follow-up with students and guardians throughout the admission and visa process.

• Maintain accurate client records, application status, follow-up schedules, and relevant documentation.

• Handle student and guardian inquiries through phone calls, email, WhatsApp, social media, and face-to-face meetings.

• Achieve assigned counseling, application, and student recruitment targets.

• Stay updated on changes in admission requirements, visa procedures, immigration policies, and international education trends.

• Maintain a high standard of professionalism, confidentiality, and client service.

B. Call Center Executive & Client Relations

• Handle incoming and outgoing phone calls and respond professionally to client inquiries.

• Contact prospective students and leads generated through online campaigns, social media, referrals, and other marketing channels.

• Provide initial information regarding GCEI’s education consultancy services, destinations, programs, and application procedures.

• Qualify prospective clients based on their academic profile, study interests, budget, and preferred destination.

• Schedule appointments between prospective clients and Student Counselors or relevant team members.

• Conduct systematic follow-ups with prospective and existing clients to maintain engagement and improve conversion.

• Maintain accurate records of leads, calls, inquiries, appointments, follow-ups, and client status.

• Build and maintain positive and professional relationships with students, parents, and clients.

• Coordinate with the counseling, admission, visa, and marketing teams to ensure smooth client communication.

• Respond promptly and professionally to client queries received through phone, WhatsApp, Facebook, email, and other communication channels.

• Handle client concerns and escalate complex issues to the appropriate department when necessary.

• Meet assigned daily, weekly, and monthly call, follow-up, appointment, and client-conversion targets.

• Maintain professional communication and represent GCEI positively in all client interactions.