Sr. Officer/ Executive (Customer Service)
Job Description
Title: Sr. Officer/ Executive (Customer Service)
Company Name: A Leading Group Of Companies
Vacancy: 3
Job Location: Dhaka (Banglamotor)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
∎ MBA / Masters from Science and commerce are encouraged to apply.
∎ Skills Required: Advanced Knowledge in Excel, Analyzing sales metrics, Customer Management, Good communication skills
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Client Support, Compliance Audit, Customer Management, Customer Relationship Management, Customer Service, Customer Support through Phone, Face-to-Face Customer Support
∎ The applicants should have experience in the following business area(s):
Multinational Companies, Packaging Industry, Pharmaceuticals
Job Responsibilities:
∎ To acknowledge and answer customers’ inquiries using the standard guidelines.
∎ To follow up on orders and ensure on-time delivery as per customer category.
∎ Check the order status before the delivery date and communicate any disconnects to the planning and subsequent departments.
∎ Ensure respective delivery locations are covering the daily delivery schedules in coordination with the Supply dept.
∎ To do cross-check every single order to avoid/minimize errors.
∎ Closely follow up on complaints with the quality department & ensure the replacement is delivered in the stipulated time.
∎ To keep all official records related to the nature of the job. Maintain up-to-date customer files, price files claims
∎ Prepare daily, weekly & monthly reports as and when required.
∎ Develop and manage relationships with production and other departments to meet the ultimate objectives.
∎ To work closely and cooperatively with all team members to maximize the potential and collectively achieve the organization's objectives.
∎ Providing a high level of customer service with aim of exceeding the customers’ expectations, ensuring that both internal and external customers received a quick response to their queries.
∎ To make sure that all customers’ queries are well-investigated and resolved.
∎ To escalate queries to the supervisor if appropriate.
∎ To provide backup to the team manager when required.
∎ Communicate issues to the team manager when needed.
∎ Any other work as and when assigned by the management.
Additional Requirements:
∎ Age 26 to 34 years
∎ Both males and females are allowed to apply
∎ Positive, Self-motivated, Honest, Dedicated, detail-oriented & possessing a good memory.
∎ Able to work in a team
∎ Possessing a positive attitude
∎ Capable to handle multiple tasks & able to work under pressure
∎ Must be an expert in Advance Excel
∎ Email communication
Salary:
∎ Tk. 25000 - 35000 (Monthly)
∎ Maximum Salary is 35,000/- depending on candidate credentials.
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Nov 2022
Company Information:
∎ 13 Oct 2022
∎ A Leading Group Of Companies
Category: Customer Support/Call Centre
: Please send your application through the BDjobs website only.Both Male and Female are encouraged to apply2 Females & 1 Male Will be selected for the post.
