Sr. Manager- Customer Care
Job Description
Title: Sr. Manager- Customer Care
Company Name: DOM-INNO Developments Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg) in Civil Engineering, Master of Business Administration (MBA) in Marketing/Accounting/Finance
∎ B.Sc in Civil Engineering from Public Engineering University with MBA in Marketing/ Accounting/ Finance from DU or Any Public University.
Experience Requirements:
∎ 8 to 10 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Care, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services
∎ The applicants should have experience in the following business area(s):
Developer, Real Estate
Job Responsibilities:
∎ To Analyze, Monitor and determine the level of present customer satisfaction through different measurable tools and develop policies for enhancing the level of customer satisfaction under different aspect.
∎ To provide proper protocol (from every aspect) to the Customers.
∎ To Listen Customers Discomfort and take day to day note.
∎ To perform jobs when & where assigned by the Departmental Head.
∎ To develop an effective & efficient Customer Care System.
∎ To Implement & Monitor the System.
∎ To ensure the optimum level of Customer Satisfaction through the team.
∎ To Guide both Pre & Post Care team.
∎ To keep a close relationship with all valued customers and landowners.
∎ To ensure a one stop Customer Service through efficient Team Management.
Additional Requirements:
∎ Age 35 to 42 years
∎ Both males and females are allowed to apply
∎ Minimum 08 - 10 years of relevant experiences in Prominent Real Estate Company.
∎ Should be a pleasant personality & well conversant.
∎ Capable to serve under pressure.
∎ Should be polite & gentle.
∎ Need sound knowledge about computer applications.
Salary:
∎ Negotiable
∎ Lucrative salary & compensation packages will be provided as remuneration.
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ 02 festival bonuses for each calendar year.
∎ Cell phone bill allowance.
∎ Casual & Medical leave facilities (except govt. holidays).
∎ Quickly career growth opportunity.
∎ Excellent & friendly work environment.
∎ Posting will be in our head office (Banani, Dhaka).
∎ Other benefits & facilities will be provided as per existing company policy.
Application Deadline: 31 Jul 2020
Company Information:
∎ 12 Jul 2020
∎ DOM-INNO Developments Ltd.
∎ Address : DOM-INNO House, House-13, Road-07, Block-F, Banani, Dhaka-1213
∎ Web : www.dominno-bd.com
∎ Business : DOM-INNO is one of the leading, ISO 9001:2008 Certified real-estate conglomerates serving the Nation for more than one decade. It specializes in developing exclusive apartment complexes in prime locations of the Dhaka city. DOM-INNO is also an active member of Real Estate & Housing Association of Bangladesh (REHAB) since the year 2002.
DOM-INNO also associates new Business Enterprises, which has truly strengthened its core service with the best supportive & smooth operation. Following are the snapshot of those Enterprises:
1. Profile Architects & Engineers Ltd.
2. DOM-INNO Concrete Ltd.
3. LEON Pharmaceuticals Ltd.
4. AFFIX Consumer Products Ltd.
5. DOM-INNO Trading Limited.
6. Thema Fila Limited.
7. The Flamenco (Convention Center).
Our overall operation stands on a common Motto, which are –INTEGRITY, TRANSPARENCY & HEALTHY BUSINESS ETHICS & we are strongly believe that these are the key factors of our SUCCESSION.
Category: Customer Support/Call Centre
Read Before Apply: Both Male & Female who are eligible can apply.Female are encouraged to apply.
Source: bdjobs.com
Deadline Expired on 31st Jul 2020
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