Sr. Executive Ticketing & Reservation

Job Description

Title: Sr. Executive Ticketing & Reservation

Company Name: Stralit Travels International

Vacancy: n/a

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 4 years

Published: 2026-03-15

Application Deadline: 2026-04-09

Education:

Requirements:

• At least 4 years

Skills Required:

Additional Requirements:

Responsibilities & Context: At least 4 years The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service Core Skills: Technical Proficiency: Strong command of GDS systems, fare calculation, and ticketing processes. Attention to Detail: Accuracy in fare rules, itinerary building, and PNR handling. Customer Service: Exceptional communication and problem-solving ability. Operational Efficiency: Quick turnaround in managing multiple bookings simultaneously. Industry Knowledge: Familiar with airline policies, IATA procedures, and travel documentation. Soft Skills: Professionalism: Calm and courteous handling of client inquiries and travel disruptions. Team Collaboration: Works effectively with sales, accounts, and supplier relations teams. Adaptability: Flexible with changing travel trends, systems, and client demands. Integrity: Maintains confidentiality and compliance in all booking transactions. Handle air ticket reservations, issuance, re-issuance, and refunds through GDS (Amadeus/Sabre/Galileo). Develop and execute sales and marketing strategies to increase ticket sales and promote travel packages. Build and maintain relationships with corporate clients, travel partners, and agents. Prepare sales reports, forecasts, and promotional materials when required. Handle customer inquiries for air ticket bookings (domestic and international). Search and compare flight options to offer the best itinerary and price. Make reservations using GDS/online platforms (Galileo). Issue, reissue, and cancel tickets as per customer requests. Inform customers of fare rules, baggage allowance, and travel policies. Track ticket deadlines, refunds, and cancellation policies. Maintain daily reports of bookings, cancellations, and sales. Guide clients through visa application procedures for various countries. Check and collect all required documents from clients. Track and update clients on application status. Maintain accurate records of clients, documents, and application timelines. Provide pre-departure guidance to approved applicants. Reservation & Ticketing Operations Manage flight reservations, fare searches, and ticket issuance using GDS systems (Amadeus, Sabre, or Galileo). Process reissues, refunds, cancellations, and itinerary modifications promptly. Client Interaction & Support Communicate clearly with customers to confirm travel details, itineraries, and booking options. Provide accurate fare quotations, visa requirements, and travel documentation guidance. Handle urgent or last-minute booking adjustments efficiently and professionally. Maintain high standards of customer satisfaction through personalized and proactive service. Supplier & Airline Liaison Communicate with airlines, consolidators, and other partners for fare support, seat confirmation, and group bookings. Manage BSP, ADM/ACM-related issues in coordination with the finance team. Compliance & Accuracy Follow company guidelines for pricing, commissions, and refund processes. Stay updated on airline policies, fare changes, and promotional offers. Ensure compliance with IATA, ATAB

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: