Job Description
Title: Sr. Executive /Executive - Customer Service
Company Name: Versatilo Group
Vacancy: Not specific
Job Location: Dhaka (GULSHAN 1)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree.
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Versatilo Group is one of the diversified business conglomerates invested in the field of Banking Finance, Fintech, Software Development, Manufacturing industry, Education Institutions, Passport, Visa and Consular Service in partnership with Embassies, Cargo and Aircraft management, Remittance, Mobile Virtual Network Operator (SIM Card), Micro Credit Management, Skill Development, Medical and Health Management, HR Management, Food and beverage manufacturing industries, Entertainment & International Event Management, Satellite aggregator TV Chanel & Radio stations, general trading including export and import , commercial property management, fashion and design in order to meet the needs of the stakeholders, while contributing significantly to the economy.
∎ We are looking for Customer service Executives to assist our CS team.
Job Responsibilities:
∎ Facebook/Youtube/ Instagram page maintain
∎ Manage large number of incoming queries and handle customer's inquiries via phone, email, social media and walk in customers.
∎ Good knowledge on graphics design (Photoshop & Illustrator), Social media Ads design.
∎ Ensuring customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Strong coordination with other departments within the business to assure excellent service quality.
∎ Prepare and Provide Daily/weekly/monthly service-related report.
∎ Handle social media queries.
∎ Any other tasks as assigned by management from time to time.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Educational qualification will be flexible in case of experienced person.
∎ The applicants should have in customer support and call center experience.
∎ Good command in English & Bangla; both spoken and written.
∎ Excellent organizational, verbal and written communication skills.
∎ Ability to work under pressure.
∎ Should be self-motivated, dynamic and dependable team player.
Salary:
∎ Negotiable
∎ Depending on candidate`s education, experience, skills and interview performance.
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Two Festival Bonuses on Gross Salary
∎ Other facilities as per industry standard
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Dec 2023
Company Information:
∎ 23 Nov 2023
∎ Versatilo Group
Category: Customer Support/Call Centre
:
