Sr. Executive/ Executive - Call Centre
Job Description
Title: Sr. Executive/ Executive - Call Centre
Company Name: Universal Medical College & Hospital Ltd. (Ex Aysha Memorial Specialised Hospital Pvt. Ltd.)
Vacancy: 05
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Graduation
∎ Skills Required: Communication skills, Computer Proficiency
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following business area(s):
Call Center, Cellular Phone Operator
∎ Freshers are also encouraged to apply.
Job Context:
∎ The mission of Universal Medical College & Hospital is to provide quality care to all patients, in a respectful, safe and compassionate environment. To exercise this mission, Universal Medical College & Hospital will adhere to all health and safety regulations.
∎ We are looking for some skilled, professional & well experienced person of Call Centre from reputed organization.
Job Responsibilities:
∎ Need to provide excellent customer service and give precise information to the customers, ensuring customer satisfaction.
∎ Need to handle customer calls.
∎ Taking feedback from customers about service
∎ Process property request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Control telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
∎ Endow with information about company, such as location of Doctors chamber, departments or offices, employees within the organization, or services provided.
∎ Answering telephone calls and dealing with face to face enquiries.
∎ Dealing with all requests in an efficient and courteous manner.
∎ Scheduling appointments for patients.
∎ Making sure that the appointments system runs smoothly.
∎ Accurately collecting information and personal details about patients.
∎ Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
∎ Any other responsibilities as and when assigned by the management will be treated as a duty.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Should be proactive, innovative, dedicated and hard working.
∎ Excellent interpersonal and communication skill.
∎ Good command in communication skills both written and oral in Bengali and English.
∎ Must have very good command in MS Office applications.
∎ Able to work under pressure and complete the task within the deadline.
Salary:
∎ Negotiable
∎ As Per Company Policy.
Compensation & Other Benefits:
∎ Medical allowance, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ As Per Company Policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Nov 2021
Company Information:
∎ 25 Oct 2021
∎ Universal Medical College & Hospital Ltd. (Ex Aysha Memorial Specialised Hospital Pvt. Ltd.)
∎ Address : 74 G/75, Peacock Square, New Airport Road, Mohakhali, Dhaka
∎ Web : umchltd.com
∎ Business : Health Service Provider
Category: Customer Support/Call Centre
: Please mention the post in the subject of your mail or envelope. Example: Subject: Application for "Sr. Executive/ Executive- Call Centre".
Source: bdjobs.com
Deadline Expired on 24th Nov 2021
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