Job Description
Title: Sr. Executive, Customer Service
Company Name: JCX Developments Ltd.
Vacancy: 01
Age: 28 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Real Estate, Developer
Published: 5 Jul 2025
Education:
∎ Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 28 to 35 years
Responsibilities & Context:
∎ Handle all customer queries, complaints, and service requests related to projects.
∎ Ensure timely and effective communication with clients regarding project updates, handovers, payments, and legal documentation.
∎ Maintain excellent customer relationships to ensure customer satisfaction and retention.
∎ Coordinate with internal departments (Sales, Design, E & C, Accounts) to resolve client issues efficiently.
∎ Prepare and maintain client service reports and records. Manage post-sale support and ensure smooth handover processes.
∎ Assist in organizing client meetings, events, and communication programs as needed.
∎ Proper knowledge in modification work and optional modification costing. Deep knowledge in presentation drawing, Plumbing & Electrical drawing.
∎ Prepare the optional modification costing & payment collection.
∎ Project visit at regular basis.
∎ Meeting with clients and making selection list of CP Fittings, Sanitary Wares, Tiles etc.
∎ Quality Assurance of ongoing and completed projects and follow-up.
∎ Prepare financial statements, costing, and verification.
∎ Prepare final bill for the apartment handover and take initiative to collect all kind of dues from land owner and clients.
∎ Arrange project demonstration program, Pre-Handover program & Final Handover program.
∎ Any other task assigned by the supervisor related to role.
∎ Handle all customer queries, complaints, and service requests related to projects.
∎ Ensure timely and effective communication with clients regarding project updates, handovers, payments, and legal documentation.
∎ Maintain excellent customer relationships to ensure customer satisfaction and retention.
∎ Coordinate with internal departments (Sales, Design, E & C, Accounts) to resolve client issues efficiently.
∎ Prepare and maintain client service reports and records. Manage post-sale support and ensure smooth handover processes.
∎ Assist in organizing client meetings, events, and communication programs as needed.
∎ Proper knowledge in modification work and optional modification costing. Deep knowledge in presentation drawing, Plumbing & Electrical drawing.
∎ Prepare the optional modification costing & payment collection.
∎ Project visit at regular basis.
∎ Meeting with clients and making selection list of CP Fittings, Sanitary Wares, Tiles etc.
∎ Quality Assurance of ongoing and completed projects and follow-up.
∎ Prepare financial statements, costing, and verification.
∎ Prepare final bill for the apartment handover and take initiative to collect all kind of dues from land owner and clients.
∎ Arrange project demonstration program, Pre-Handover program & Final Handover program.
∎ Any other task assigned by the supervisor related to role.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Lucrative Incentives
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Anywhere in Bangladesh
Company Information:
∎ JCX Developments Ltd.
∎ Corporate Office: JCX Business Tower,
Plot-1136/A, Japan Street,
Block # I, Bashundhara R/A,
Dhaka 1229
∎ Our mission is to become a customer-driven, distinct market player through establishing trust and fostering the relationship. We will focus on business excellence and capacity through enhancing values for the benefit of the people and society.
Address::
∎ Corporate Office: JCX Business Tower,
Plot-1136/A, Japan Street,
Block # I, Bashundhara R/A,
Dhaka 1229
∎ Our mission is to become a customer-driven, distinct market player through establishing trust and fostering the relationship. We will focus on business excellence and capacity through enhancing values for the benefit of the people and society.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Jul 2025
Category: Customer Support/Call Centre
