Job Description
Title: Service Lead, After Sales Department (RANCON Industrial Solutions Ltd)
Company Name: Rancon Holdings Limited
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 8 years
∎ The applicants should have experience in the following business area(s):Escalator/Elevator/Lift, HVAC System
Published: 13 May 2024
Requirements:
Responsibilities & Context:
∎ Lead and supervise service technicians, coordinators, and support staff teams.
∎ Assign tasks, set priorities, and monitor performance to ensure timely and effective resolution of customer issues.
∎ Serve as the primary point of contact for customers regarding service requests, inquiries, and escalations.
∎ Build and maintain strong relationships with clients to understand their needs, address concerns, and promote customer loyalty.
∎ Proactively communicate with customers to provide updates on service requests, scheduled maintenance, and resolution status.
∎ Develop and implement service strategies to optimize efficiency, minimize downtime, and maximize equipment performance.
∎ Coordinate service schedules, dispatch technicians, and ensure adherence to service level agreements (SLAs) and safety protocols.
∎ Conduct regular inspections and quality assessments to uphold service standards and identify areas for improvement.
∎ Troubleshoot complex technical issues related to HVAC/VRF and Lift systems, collaborating with internal teams and external vendors as needed.
∎ Provide technical guidance and assistance to service personnel to resolve challenges and ensure accurate diagnosis and repair of equipment.
∎ Lead and supervise service technicians, coordinators, and support staff teams.
∎ Assign tasks, set priorities, and monitor performance to ensure timely and effective resolution of customer issues.
∎ Serve as the primary point of contact for customers regarding service requests, inquiries, and escalations.
∎ Build and maintain strong relationships with clients to understand their needs, address concerns, and promote customer loyalty.
∎ Proactively communicate with customers to provide updates on service requests, scheduled maintenance, and resolution status.
∎ Develop and implement service strategies to optimize efficiency, minimize downtime, and maximize equipment performance.
∎ Coordinate service schedules, dispatch technicians, and ensure adherence to service level agreements (SLAs) and safety protocols.
∎ Conduct regular inspections and quality assessments to uphold service standards and identify areas for improvement.
∎ Troubleshoot complex technical issues related to HVAC/VRF and Lift systems, collaborating with internal teams and external vendors as needed.
∎ Provide technical guidance and assistance to service personnel to resolve challenges and ensure accurate diagnosis and repair of equipment.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Weekly 2 holidays, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Rancon Holdings Limited
∎ 117/A Old Airport Road, Bijoy Sharani
∎ A local conglomerate, doing diversified business in Automobile, Real Estate, Construction, Architectural/Interior Design, etc.
Address::
∎ 117/A Old Airport Road, Bijoy Sharani
∎ A local conglomerate, doing diversified business in Automobile, Real Estate, Construction, Architectural/Interior Design, etc.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 May 2024
Category: Engineer/Architect
