Service Engineer

Job Description

Title: Service Engineer

Company Name: TVS Auto Bangladesh Ltd.

Vacancy: 02

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Engineering in Automobile

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Service/ support
∎ The applicants should have experience in the following business area(s): Automobile

Job Responsibilities:
∎ Prepare monthly/yearly service plan under the guidance of the supervisor for allotted territory/ service center.
∎ Implementation of all service SOPs with an aim to improve customer satisfaction or deliverables including service excellence initiatives.
∎ Actively attain customers and document customer complaints.
∎ Ensure satisfactory customer complaint resolution with logical conclusion within 2 days & feedback on products & services offered to customers, including major complaints, product performance, & warranty or FSC analysis.
∎ Ensure dealer wise/ service center service reporting/ inflow targets are met along with service share/penetration.
∎ Plant/implement service promotional activities throughout the year to augment TVS Brand awareness/value, reinstate value addition/ offerings & meet customer expectation from products & services.
∎ Maintain good relation with existing as well as prospective customers
∎ Prepare the estimated bill of the service and communicate to the customers
∎ Assist and guide the customers about motorcycle maintenance and educate them accordingly so that they will maintain it as per standard.
∎ Assign the mechanic to complete the task in a proper way within the scheduled time by complaining all service SOPs to achieve customer satisfaction.
∎ Check the motorcycle before handing over to the customer and ensure the problems have been solved duly.

Additional Requirements:
∎ Age 23 to 27 years
∎ Some experience will be preferred.
∎ Good interpersonal and communication skills both in English and Bengali
∎ Should have workable knowledge on computer

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Insurance, Gratuity, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Salary Range: TVSAB provides attractive salary for deserving candidates
∎ Other Benefits: Festival bonus, Provident Fund, Group insurance, Medical allowance, Pick up/ Drop off, etc.

Application Deadline: 9 Feb 2021

Company Information:
∎ 2 Feb 2021
∎ TVS Auto Bangladesh Ltd.
∎ Address : 304, Tejgaon I/A (3rd Floor), Dhaka-1208
∎ Web : www.tvsabl.com
∎ Business : TVS Auto Bangladesh Ltd
304, Tejgaon I/A (3rd Floor), Dhaka-1208.
TVS Auto Bangladesh Ltd established in 2007, is a joint-venture company between Rian Motors (a concern of Sony-Rangs Group) of Bangladesh and TVS & Sons of India. It has been assembling and marketing TVS Brand Two-wheeler and Three-wheeler.

Category: Engineer/Architect

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