Senior Officer, Total Quality Assurance (TQA)
Job Description
Title: Senior Officer, Total Quality Assurance (TQA)
Company Name: Sheba.xyz Services Limited
Vacancy: 1
Location: Dhaka (Mohakhali)
Experience:
∎ 2 to 3 years
∎ Freshers are also encouraged to apply.
Published: 22 Aug 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Sheba Platform Limited is a fintech-enabled platform for small businesses in Bangladesh. As we anticipate a 50X revenue growth in the next 5 years, our mission is to revolutionize the way people work and live by innovating and contributing significantly to the startup ecosystem in Bangladesh.
∎ Role Overview: As a Senior Officer in the Total Quality Assurance (TQA) Team, you will play a crucial role in ensuring the highest standards of service quality and customer satisfaction. This position requires a detail-oriented professional with strong analytical skills and the ability to manage complex complaints and quality assurance processes.
∎ Key Responsibilities:
∎ Analyze and resolve complex customer and service partner complaints, identifying root causes and implementing effective solutions.
∎ Counsel underperforming partners, providing targeted feedback and support to enhance their performance.
∎ Audit internal service orders and evaluate complaint resolution processes to ensure adherence to quality standards.
∎ Drive the achievement of company OKRs (Objectives and Key Results) and contribute to meeting overall business targets.
∎ Develop and enforce comprehensive quality standards and procedures to ensure consistent, high-quality performance across the organization.
∎ Analyze complaint trends and patterns, proposing corrective actions to prevent future issues.
∎ Design, develop, and implement training programs to address organizational needs and improve employee skills and performance.
∎ Prepare and present reports on training outcomes, quality performance, and improvement initiatives to the supervisor.
∎ Provide guidance and support to managers and employees on training and quality-related matters.
∎ Skills and Experience We Value:
∎ Minimum of 4 years of experience in complaint management or customer service, with at least 2 years in a senior role.
∎ Proven experience in handling complex and sensitive complaints with strong problem-solving skills.
∎ Strong analytical skills with experience in data analysis and report generation.
∎ Ability to handle high-pressure situations with professionalism and composure.
∎ Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and quality improvement.
∎ We are looking for individuals who believe in our vision and are ready to contribute towards it. We value the right fit over top talent and are seeking people who are:
∎ Ready to lead and energize the team.
∎ Comfortable with a continuously evolving work environment.
∎ Passionate about innovation and contributing to the growth of Bangladesh's startup ecosystem.
∎ Resilient and determined to overcome challenges and make things work.
∎ At Sheba Platform Limited, we promote a culture of diversity, equity, and inclusion. We believe in creating an environment that fosters fun, excitement, and creativity, essential for our success. If you meet the above requirements and are excited to join us on this journey, apply through LinkedIn now and be a part of our dynamic and innovative team at Sheba Platform Limited!
∎
Employment Status: Full Time
Job Location: Dhaka (Mohakhali)
Company Information:
∎ Sheba.xyz Services Limited
∎ #House 454, Road 31, Mohakhali, Dhaka-1206
∎ www.sheba.xyz
∎ Sheba.xyz Services limited ( a concern of Sheba Platform Limited) is Bangladesh’s first and biggest online service marketplace with 15,000+ service providers catering to the needs of 100K+ families. We started in 2016 and gradually grew to 241+ services being offered on our platform. Be it cleaning, plumbing, electronic repair, chauffeur services, car rental, air-con, home and office shifting or at-home salon services, Sheba.xyz is connecting the growing number of urban households to professional providers at the click of a button. We provide training, certification, business management assistance, and quality assurance to keep generating demand for our service providers. We also have dedicated teams who work relentlessly to ensure high customer satisfaction, keeping this at the center of our focus.
Address::
∎ #House 454, Road 31, Mohakhali, Dhaka-1206
∎ www.sheba.xyz
∎ Sheba.xyz Services limited ( a concern of Sheba Platform Limited) is Bangladesh’s first and biggest online service marketplace with 15,000+ service providers catering to the needs of 100K+ families. We started in 2016 and gradually grew to 241+ services being offered on our platform. Be it cleaning, plumbing, electronic repair, chauffeur services, car rental, air-con, home and office shifting or at-home salon services, Sheba.xyz is connecting the growing number of urban households to professional providers at the click of a button. We provide training, certification, business management assistance, and quality assurance to keep generating demand for our service providers. We also have dedicated teams who work relentlessly to ensure high customer satisfaction, keeping this at the center of our focus.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
Deadline Expired on 31st Aug 2024
More jobs of Sheba.xyz Services Limited
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
