Job Description
Title: Senior Executive- Air Freight (Customer Service)
Company Name: EFL Global Limited
Vacancy: 01
Location: Dhaka (Banani)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Freight forwarding
Published: 21 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ We prioritize candidates with experience in the freight forwarding industry
∎ If you have a strong background in this field and a deep understanding of air freight operations, we encourage you to apply and join our dynamic team.
Responsibilities & Context:
∎ Communicating with customers through various channels.
∎ Providing rates (monthly, weekly, or spot) to all concerned parties
∎ Booking follow-up, contacting the shipper/buying house for booking (with all proper information)
∎ Providing the required dummy or freight certificate to the shipper.
∎ Responding promptly to customer inquiries.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Ensure follow-up with the vendor for customs status and shipping documents.
∎ Providing clearance to the Air Ops. for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
∎ Ability to meet deadlines while maintaining a professional attitude.
∎ Always maintain a positive and professional attitude toward customers.
∎ Perform all other duties as assigned.
∎ Communicating with customers through various channels.
∎ Providing rates (monthly, weekly, or spot) to all concerned parties
∎ Booking follow-up, contacting the shipper/buying house for booking (with all proper information)
∎ Providing the required dummy or freight certificate to the shipper.
∎ Responding promptly to customer inquiries.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Ensure follow-up with the vendor for customs status and shipping documents.
∎ Providing clearance to the Air Ops. for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
∎ Ability to meet deadlines while maintaining a professional attitude.
∎ Always maintain a positive and professional attitude toward customers.
∎ Perform all other duties as assigned.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Job Highlights:
∎ We are seeking a proactive senior executive to join our air freight department, who will be responsible for overseeing and managing the day-to-day operation of air freight.
Company Information:
∎ EFL Global Limited
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Address::
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Feb 2025
Category: Commercial/Supply Chain
