Sales & Service Engineer

Job Description

Title: Sales & Service Engineer

Company Name: Alif Trade International (At)

Vacancy: --

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At most 2 years
• Freshers are also encouraged to apply.

• B.Sc. in Electrical & Electronic Engineering (EEE), Electronics &

Telecommunication Engineering (ETE), Biomedical Engineering, Mechanical

Engineering, Applied Physics, Physics, or a related technical discipline.

• Diploma in Engineering may be considered for candidates with relevant experience

• At most 2 years
• Freshers are also encouraged to apply.

Required Skills

• Basic knowledge of electrical/electronic circuits, instrumentation, and troubleshooting.

• Ability to understand technical manuals and equipment specifications.

• Good communication, presentation, negotiation, and customer-handling skills.

• Strong problem-solving and analytical ability.

• Good knowledge of MS Word, Excel, PowerPoint, and email communication.

• Willingness to travel for customer visits, installation, demonstration, and service

activities.

• Ability to work independently as well as in a team.

• Target-oriented, disciplined, proactive, and responsible attitude.

Additional Requirements

• Must be willing to travel anywhere within Bangladesh when required.

• A valid motorcycle driving license will be an advantage.

• Candidates with experience in biochemistry analyzers, hematology analyzers,

electrolyte analyzers, immunoassay analyzers, laboratory equipment, rapid

diagnostic equipment, or surgical equipment will receive preference.

About the Company

Alif Trade International is a growing medical equipment and healthcare solutions company

engaged in the supply, installation, maintenance, servicing, and technical support of medical,

laboratory, pathological, diagnostic, surgical, and related equipment.

We are looking for a dynamic, technically competent, and target-oriented Sales & Service

Engineer to strengthen our Sales & Service Team.

Key Responsibilities:

Sales & Marketing

• Develop and maintain strong relationships with hospitals, diagnostic centers, clinics,

laboratories, and healthcare professionals.

• Identify new business opportunities and potential customers.

• Prepare and submit quotations, proposals, and product information to customers.

• Conduct product presentations, demonstrations, and technical discussions.

• Achieve assigned monthly, quarterly, and annual sales targets.

• Follow up on quotations, orders, deliveries, and customer requirements.

• Coordinate with the management regarding sales plans, market information, and

customer feedback.

• Support collection of outstanding payments when required.

Service & Technical Support:

• Install, commission, inspect, and troubleshoot medical and laboratory equipment.

• Perform preventive and corrective maintenance of assigned equipment.

• Provide technical support and training to customers and operators.

• Attend customer service calls and resolve technical problems within the required time.

• Prepare service reports, installation reports, maintenance reports, and customer visit

reports.

• Coordinate with suppliers/manufacturers for technical issues, spare parts, and warranty

matters.

• Maintain proper records of installed equipment, service history, spare parts, and customer

Reporting & Teamwork :

• Prepare daily visit plans and submit regular sales/service reports.

• Maintain accurate customer and market information.

• Coordinate with Sales, Service, Store, Accounts, and Management teams.

• Perform other duties assigned by the management

• Salary: Negotiable (Based on qualifications and experience)

• Performance-based sales incentive.

• TA/DA and field travel support as per company policy.

• Mobile/communication allowance as applicable

• Festival Bonus: Two

• Training and professional development opportunities.

• Other benefits according to company policy