RMA Service Engineer

Job Description

Title: RMA Service Engineer

Company Name: Global Brand Pvt. Ltd.

Vacancy: Not specific

Job Location: Chattogram, Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer, Bachelor of Science (BSc) in Computer Science & Engineering
∎ Skills Required: Able to Hardware troubleshooting, Networking, Printer servicing

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Computer Engineering
∎ The applicants should have experience in the following business area(s): IT Enabled Service

Job Responsibilities:
∎ Able to Troubleshoot & Installation of Computer Hardware & software related product like Brand PC, CLONE PC, Notebook, printer, Projector, Motherboard, UPS, Scanner Security and surveillance product, Computer accessories.
∎ To ensure customer support both indoor & outdoor within lowest possible time.
∎ To attain all telephone calls, give online support.
∎ Handover the Defected spare parts to the International/Local RMA Claim Section & follow up for the replacement.
∎ Arrange/Purchase Spare parts for service department.
∎ Maintain Service Register
∎ To provide report (Daily, Weekly & Monthly) To RMA Manager.
∎ Update & store all service documents / file I manual / installation software / user guide & others if necessary.
∎ Keep knowledge of all new models of products & ensure spares in advance.
∎ Protect service center from product missing & mishandling of office equipment.
∎ Good co-operation with other colleagues to ensure maximum output.
∎ Everyday contact with RMA Manager.
∎ Have knowledge on MS office Application, Mail Corresponding.

Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Feb 2023

Company Information:
∎ 22 Jan 2023
∎ Global Brand Pvt. Ltd.
∎ Address : 19/2 West Panthapath (7th Floor), Dhanmondi, Dhaka-1205
∎ Web : www.globalbrand.com.bd

Category: Engineer/Architect

: Please read the job description before apply.

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