RMA Engineer- Printer

Job Description

Title: RMA Engineer- Printer

Company Name: Global Brand Pvt. Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Science & Engineering
∎ Skills Required: Ability to troubleshoot and solve problems, Ability to Work Under Pressure

Job Responsibilities:
∎ To ensure customer support both indoor & outdoor within lowest possible time.
∎ To attain all telephone calls, give online support.
∎ To ensure all product test-Diagnosis (Printer) & solve the problem as early as possible.
∎ Handover the Printer related Defected spare parts to the International/Local RMA Claim Section & follow up for the replacement.
∎ Maintain Service Register
∎ To provide report (Daily, Weekly & Monthly) To RMA Manager.
∎ Update & store all service documents / file I manual / installation software / user guide & others if necessary.
∎ Keep knowledge of all new models of products & ensure spares in advance.
∎ Protect service center from product missing & mishandling of office equipment.
∎ Good co-operation with other colleagues to ensure maximum output of the staff.
∎ Everyday contact with RMA Manager.

Additional Requirements:
∎ Only males are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Jun 2021

Company Information:
∎ 25 May 2021
∎ Global Brand Pvt. Ltd.
∎ Address : 19/2 West Panthapath (7th Floor), Dhanmondi, Dhaka-1205
∎ Web : www.globalbrand.com.bd

Category: Engineer/Architect

: Interested persons who meet the above criteria are invited to submit their updated resume.