Remote Registry Officer – Academic Services

Job Description

Title: Remote Registry Officer – Academic Services

Company Name: UKMC Global Bangladesh

Vacancy: 2

Age: At least 25 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 40000 - 50000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Consulting Firms, Immigration and Education Consultancy Service, Immigration/Visa Processing

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Consulting Firms, Immigration and Education Consultancy Service, Immigration/Visa Processing

• Age At least 25 years

Job Title

Remote Registry Officer – Academic Services

Department

Academic Services / Registry

Reporting To

Head of Academic Services

Location

Remote

Role Purpose

• To provide comprehensive remote Registry support across student enrolment,

• Attendance and engagement monitoring, complaints and case administration, and

• Academic operations, ensuring accurate records, policy compliance, and timely

• Support to students, staff, and partner universities.

Key Duties and Responsibilities

Student Enrolment, Registration & Records

• Process student enrolment, re-enrolment, registration, interruptions, and status changes

• Maintain accurate student personal, academic, and contact records on EBS and internal systems

• Update student group allocations and module enrolments

• Support induction preparation through register setup, group lists, and enrolment checks

• Respond to student queries relating to enrolment, registration, and student status

• Liaise with Admissions, IT, and Academic Services to resolve enrolment and access issues

• Maintain audit-ready records for enrolment and registration activity

  Attendance, Engagement & Withdrawals

• Monitor daily attendance data on EBS and internal trackers

• Check register submissions against required deadlines and follow up where necessary

• Maintain attendance warning stage records (Stage 1, Stage 2, Stage 3)

• Track authorised absences, verify supporting evidence, and ensure correct system logging

• Identify students at risk due to low attendance or engagement

• Prepare weekly attendance and engagement reports

• Support withdrawal processing in line with institutional policy and partner university regulations

• Update internal records only after formal confirmation from partner universities

• Maintain clear audit trails for attendance, engagement, and withdrawal actions

  Complaints, Discipline & Case Administration

• Log, track, and maintain records for formal student complaints

• Support complaint investigations by collating documentation and correspondence

• Draft and issue complaint acknowledgements, outcome letters, and completion-of-procedure notices

• Track investigation, appeal, and response deadlines

• Support administration of student discipline cases, including document control and minute-taking

• Maintain secure, confidential case files in line with OIA, QAA, and institutional requirements

• Liaise with the Academic Registrar, Head of Academic Services, and Student Academic Office

Academic Operations & Lecturer Coordination

• Maintain lecturer allocation and teaching schedule records

• Support cover lecturer arrangements in coordination with Academic Leads

• Update and circulate teaching timetables and online session information

• Maintain part-time and zero-hour lecturer timesheet records

• Liaise with HR regarding lecturer hours, changes, and confirmations

• Respond to academic staff queries via shared inboxes

• Support partner university data requests related to academic delivery

• Provide operational administrative support to Academic Services leadership

Compliance and Professional Standards

• Ensure strict compliance with UKMC policies, partner university regulations, and sector guidance

• Handle all data in accordance with GDPR and institutional data protection requirements

• Maintain confidentiality and professional neutrality at all times

• Ensure records are accurate, complete, and audit-ready

Essential Criteria

• Experience in academic administration, registry, or student services

• Strong understanding of compliance-driven processes

• High level of accuracy and attention to detail

• Ability to manage multiple priorities and deadlines remotely

• Excellent written and verbal communication skills

• Confidence using student information systems (EBS or equivalent)

• Ability to work independently while contributing to a distributed team

Desirable Criteria

• Experience working with universities

• Familiarity with attendance and engagement monitoring processes

• Experience supporting complaints, appeals, or disciplinary procedures

• Experience working in a multi-campus

Additional Information

• Duties may be allocated across the Registry team depending on operational

need

• The post-holder may be required to support peak periods such as induction and

audits

• Reasonable additional duties may be assigned in line with the nature of the role