POC Management & Communication Executive (Call Center)

Job Description

Title: POC Management & Communication Executive (Call Center)

Company Name: Celltron Electro Manufacturing Services

Vacancy: 20

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Effective Communication, MICROSOFT OFFICE, Problem Solving, Strong interpersonal skills, Tech Savvy

Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.

Job Context:
∎ Celltron Electro Manufacturing Services Limited is looking for dynamic, resilient and ambitious individual to join their team.
∎ As a POC, you will be the first point of contact for our customers, handling inbound and outbound calls to provide excellent service and address their inquiries and concerns.
∎ The ideal candidate is a good communicator, possesses strong problem-solving skills, and is dedicated to delivering a positive customer experience.

Job Responsibilities:
∎ Answer incoming calls and respond to customer inquiries promptly, professionally, and courteously.
∎ Provide accurate information about products, services, and company policies.
∎ Identify and troubleshoot customer issues, complaints, or concerns in a timely manner.
∎ Escalate complex problems to supervisors or other departments when necessary, ensuring resolution and follow-up.
∎ Maintain accurate and detailed records of customer interactions, inquiries, and complaints using designated systems or software.
∎ Update customer information and communication preferences as needed.
∎ Adhere to established call center procedures, guidelines, and performance standards.
∎ Maintain a high level of quality in all customer interactions, ensuring professionalism and compliance with company policies.
∎ Effectively manage call volume and prioritize tasks to meet service level agreements (SLAs) and productivity goals.
∎ Strive to minimize customer wait times and maximize call resolution efficiency.
∎ Proactively reach out to customers to gather feedback and address potential issues.

Additional Requirements:
∎ Age at least 20 years
∎ Students with running Bachelor degree can also apply if they can manage to work from Office
∎ High level fluency in Computer operation and MS Office (especially MS Word and MS Excel)
∎ Good typing skills in both Bangla and English
∎ Familiar with social networking sites
∎ Good knowledge of handling Laptop, Tab, smartphone and other gadgets

Salary:
∎ 15000 Taka (Fixed)

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Aug 2023

Company Information:
∎ 30 Jul 2023
∎ Celltron Electro Manufacturing Services
∎ Address : Wasi Tower (5th Floor), 571/1, Mirpur DOHS Road, (ECB Chattar), Matikata, Dhaka Cantonment, Dhaka- 1216, Bangladesh
∎ Business : Electro Manufacturing Services Provider

Category: Customer Support/Call Centre

: