Operations Manager/Team Lead (for Call Center)
Job Description
Title: Operations Manager/Team Lead (for Call Center)
Company Name: InfoTitan Limited
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Bangladesh University of Professionals,North South University,BRAC University,Ahsanullah University of Science and Technology students will get preference
∎ Preferred Professional Certification: Call Center
∎ Training/Trade Course: Customer Support,Call Center
∎ Skills Required: Customer Support, Team management
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Support Client Service, Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Key Responsibilities
∎ -Managing a team of agents on multiple shifts and ensuring performance criteria is met on a daily basis
∎ -Coordinate with client on a daily basis and escalate customer issues
∎ -Daily reporting to client and management on performance
∎ -Forecasting manpower requirement, taking interviews and hiring agents
∎ -Preparing presentations on weekly and monthly performance and present to client
∎ -Communicate with technical team to test and launch software upgrades
Additional Requirements:
∎ Age 21 to 40 years
∎ Both males and females are allowed to apply
∎ Good spoken English
∎ Experience of client Handling
∎ Experience of team management
Salary:
∎ Tk. 25000 - 30000 (Monthly)
∎ Salary will be paid on a monthly basis. part of the salary will be KPI-based, depending of performance of self and team.
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Good work environment and on the job learning and training
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Oct 2021
Company Information:
∎ 18 Sep 2021
∎ InfoTitan Limited
∎ Address : Level-10, Alauddin Tower, House-17, Road No. 113/A, Gulshan-2, Dhaka 1212
∎ Web : www.infotitanbd.com
Category: Customer Support/Call Centre
: Must have experience of working in call-centers and managing a team of call-center agents
Source: bdjobs.com
Deadline Expired on 10th Oct 2021
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