Operations Manager - Home Appliance Service

Job Description

Title: Operations Manager - Home Appliance Service

Company Name: 1000FIX Services Ltd.

Vacancy: 1

Age: at least 28 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Computer Hardware/Network Companies, Direct Selling/Marketing Service Company, Electronic Equipment/Home Appliances, Group of Companies

Published: 18 Feb 2025

Education:
∎ Bachelor of Science (BSc), Master of Science (MSc)

Requirements:

Additional Requirements:
∎ Age at least 28 years
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Communication skills in Bangla and English.
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ Ability to work under pressure.
∎ He must possess ownership and dedication towards the responsibilities.

Responsibilities & Context:
∎ Deep understanding of Customer Service through frontlines.
∎ Excellent presentation, good negotiation, and motivational skills.
∎ KPI driven in terms of Revenue, Sales, Service, and Customer Satisfaction.
∎ Committed to effectively managing and optimizing workforce operations.
∎ Responsible for handling critical issues effectively and ensuring timely resolution.
∎ Responsible for driving innovation to enhance the customer experience.
∎ Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.
∎ Outstanding collaboration and coordination capacity across teams.
∎ Planning cost-effective ways to run day-to-day store and Service operations.
∎ Design and create plans of action for the various stages of the customer service process.
∎ Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
∎ Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.
∎ Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
∎ Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
∎ Deep understanding of Customer Service through frontlines.
∎ Excellent presentation, good negotiation, and motivational skills.
∎ KPI driven in terms of Revenue, Sales, Service, and Customer Satisfaction.
∎ Committed to effectively managing and optimizing workforce operations.
∎ Responsible for handling critical issues effectively and ensuring timely resolution.
∎ Responsible for driving innovation to enhance the customer experience.
∎ Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.
∎ Outstanding collaboration and coordination capacity across teams.
∎ Planning cost-effective ways to run day-to-day store and Service operations.
∎ Design and create plans of action for the various stages of the customer service process.
∎ Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
∎ Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.
∎ Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
∎ Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216

Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Mar 2025

Category: Customer Support/Call Centre