Job Description
Title: Officer/Sr. Officer for Customer Service & Credit Control
Company Name: Maxim Label & Packaging (Bangladesh) Private Limited
Vacancy: 06
Job Location: Dhaka (Mirpur 1)
Employment Status: Full-time
Educational Requirements:
∎ Graduation/Post Graduation from any reputed university (Major in Finance/Marketing/ Management/Accounting/any other disciplines.)
Experience Requirements:
∎ At most 3 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Arrange documentations for payment processing by Commercial Department.
∎ Update daily sales, and collections. Prepare weekly/monthly Accounts Receivable report, collection reports and forecast.
∎ Verify credit limit/process enhancement proposals of Customer from time to time. At the same time, monitoring day to day limit exceed report and raise to Sales Department in case of abnormal situations. Regular reconciliation with customer balance, and send out monthly client statements/letters as may be agreed from time to time.
∎ Profile customers according to classes, and monitor customer's credit situation.
∎ Handle disputed bills and negotiate to bring payment within the agreed terms. Also, work on quick recovery of the long outstanding credit.
∎ Visit customers and maintain good business relationship to ensure timely recovery of debts.
∎ Implement and maintain a set of comprehensive Credit Risk Policies and Procedures.
∎ Other duties as delegated from time to time by the management.
∎ Identify and assess customers’ needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Open customer accounts by recording account information.
∎ Maintain customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Additional Requirements:
∎ Age 22 to 35 years
∎ Proactive, and excellent analytical and communication skills.
∎ Have brief knowledge of banking and commercial terms.
∎ Should have positive attitude to take challenges and meet deadlines.
∎ Good command over English and Bengali languages, both oral and written.
∎ • Computer literacy is must especially in MS Office and E-mails.
∎ • Age 22 to 30 years.
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Oct 2023
Company Information:
∎ 5 Sep 2023
∎ Maxim Label & Packaging (Bangladesh) Private Limited
∎ Address : Mirpur, Dhaka
∎ Business : Maxim Group was established in Taiwan in 1973. What started off as a small company in Taiwan has now become a company with more than 2600 employees worldwide. Since 1994, our focus has not been just to grow in domestically, but also globally. Over the years, we have laid a strong foundation and have become a company that can make a difference socially and economically. Currently we have set over 16 global locations in more than 10 countries.
Category: Customer Support/Call Centre
: Computer literacy is must especially in MS Office, MS Excel, VLOOKUP.
