Officer/Executive (Service)
Job Description
Title: Officer/Executive (Service)
Company Name: Panna Group
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ B.Sc In Engineering (EEE): Minimum 6 yrs. Experience in EV & Automotive Battery, Industrial (2 volt), BTS, IPS installation, pre and after sales service, trouble find out and solution, direct customer and dealers/ product's service management etc.
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ Technical team management as a Branch service in charge.
∎ Ensuring customer service & satisfaction.
∎ Making software BSR,ISR, GD Bty Challan, Replace Challan, IF Challan, and maintain all claim & Service battery stock report.
∎ Brief/discuss the benefit of regular battery testing, our product quality, service quality, replacement policy among customer & dealers.
∎ Installation, Testing & repairing of automotive, solar, industrial 2Volt battery & IPS.
∎ Caring & support to all office attend customers.
∎ Planning daily, weekly, monthly, service schedule.
∎ Phone call attend to sales team, service team, dealers, retailers and customers.
∎ Maintain IPS and IPS battery regular service as per IPS service contract.
∎ After the IPS repair, challan /Bill making & send it to all the service centers and customers through courier.
∎ Replace challan, good battery challan, return battery challan making & insure delivery.
∎ Special case report (Out of Policy, Upper Price, and Software Correction Issues) placed to proper channel.
∎ Requisition send for Electrolyte, DM water & receiving from factory Activities report submit. Etc.
∎ Ensuring proper uses and maintenance all testing tools & Equipment’s.
∎ Any others tasks assigned by management.
Additional Requirements:
∎ Age 30 to 40 years
∎ Both males and females are allowed to apply
∎ They should be well mannered, pleasant, professional and good problem solvers as well, Should be self-directed.
∎ Customer Complaint Management, Lead time Monitoring, Customer Feedback System data analysis with action plan for improvement
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Aug 2022
Company Information:
∎ 16 Jul 2022
∎ Panna Group
∎ Address : Corporate Office : Panna Group, Panna Tower, 43/1, West Rasulpur, Dhaka-1211. Hazaribagh, Beribadh (South Side of Sheikh Rasel School & Fire service)
∎ Web : www.pannagroupbd.com
Category: Engineer/Architect
:
Source: bdjobs.com
Deadline Expired on 15th Aug 2022
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