Officer/ Sr. Officer, Customer Support
Job Description
Title: Officer/ Sr. Officer, Customer Support
Company Name: Unique Business Systems Limited
Vacancy: Undefined
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Min. Graduate.
Experience Requirements:
∎ 3 to 4 year(s)
Job Responsibilities:
∎ Answer incoming calls from customers to answer inquiries and questions, handle complaints and provide information
∎ Respond to emails and update the RMA accordingly
∎ Ensure that customer information is maintained accurately in the customer database
∎ Provide product information, pricing, lead-time and availability information for all kind of products
∎ Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow
∎ Supports marketing and sales initiatives
∎ Maintains records and reports in an organized manner
∎ Follow CS Manager's decision as well as company's rules & regulation
∎ Provide face to face customer support as well as after sales support
∎ Maintain RMA through ERP software.
Additional Requirements:
∎ Age 25 to 30 years
∎ The applicants should have experience in the following area(s):
∎ Sales, Marketing, Digital Marketing,
∎ Both male and females are highly encouraged to apply
∎ The applicants should have experience in the following business area(s):
∎ Computer Hardware/Network Companies, Direct Selling/Marketing Service Company, Electronic Equipment/Home Appliances, IT Enabled Service, Technical Infrastructure, Telecommunication
∎ Having experience with IT firm will get preference.
∎ Enthusiastic & Challenging mind set up is required.
∎ Good Computer literacy is required in MS Office Packages.
Salary: Tk. 15000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Basic Pay, Quarterly/Yearly Sales Commission, Festival Bonus, Incentives, Provident Fund, Gratuity and a attractive remuneration package will be offered to deserving candidates.
Application Deadline: May 25, 2019
Company Information:
∎ Unique Business Systems Limited
∎ Address : House#11, Road#11, Block# G, Banani, Dhaka-1213
∎ Web : www.ubsbd.com.bd
∎ Business : Audio Visual, IT Product, training equipments, Office automation and bank automation, Language lab
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 25th May 2019
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