Officer, Customer Service
Job Description
Title: Officer, Customer Service
Company Name: A. K. Khan Telecom Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, Excellent communication skill
Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Ensure 24/7 availability to reach INFOCOM LTD.
∎ Receiving phone call of clients.
∎ Done primary troubleshoot within the scope and escalated when required.
∎ Generating complain ticket which contains all details of client problem and forward it to the concerning department.
∎ Closely monitoring INFOCOM network. Generate tickets, SMS, mail for internal or external communication.
∎ Working with all departments (Technical, Sales, Billing, Admin, Store etc.), zonal and field engineers for coordinating the overall task to be done successfully.
∎ Attend every query / complain mail in a timely manner, reply / escalate within minimum possible time.
∎ Follow up every closed ticket with clients and continuing the process until the client makes happy.
∎ Answering client correspondences through email, social media, and by phone.
∎ Conducting surveys and writing reports based on customer feedback on products and services.
∎ Providing customers with clear instructions to resolve issues.
∎ Rerouting customer calls to other departments when advanced solutions are needed.
∎ Managing orders and ensuring their prompt delivery.
∎ Any other task assigned by management.
Additional Requirements:
∎ Age 22 to 40 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity, Medical allowance, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per the company's policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Apr 2023
Company Information:
∎ 4 Apr 2023
∎ A. K. Khan Telecom Ltd.
∎ Address : Uday Tower (9th floor), Plot No.-57 & 57/A, Gulshan - 1, Dhaka - 1212.
∎ Web : http://aktelecom.net/
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 9th Apr 2023
Similar Jobs
Customer Relationship Executive
Customer Service Representative
Call Center/Support Executive for Software & IT Services
Client Support Executive (International Project)- [Night Shift]
Executive, Customer Experience (Propeta Ltd.- a concern of US-Bangla Airlines)
Experienced Cold Callers | Emergency Hiring
Customer Support and Sales Executive
Customer Service Executive (Call Center)
Management Trainee Officer
Customer Service Executive (Female)
Customer Service Representative
Call Centre Executive
Intern, Customer Relationship Management
Call Center Executive
Telesales Executive
Executive/ JR. Executive
Counselling Executive Office
Tele Sales Executive
Controller
Call Center Agent
Telemarketing Executive [Night Shift] For International Campaign
Call Centre Executive
Customer Care Officer (Female)
Receptionist /Front Desk Executive
Client support Manager (Night Shift)
Front Desk Executive
Senior Call Center Agent [ For International Campaign ]
Call Center Representative- Tele Sales
Billing Executive
Customer Service Executive
Executive, Client Support Dhaka (Female)
Customer Service Officer
International Call Center Executive ( Night Shift )
Officer/Sr. Officer (Customer Service)
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
Tele Marketing Executive
Guest Service Executive (Call Centre)
Call Center Executive
Customer Service Executive
Facebook Group