Officer, Customer Care (BRAC Health Enterprise)
Job Description
Title: Officer, Customer Care (BRAC Health Enterprise)
Company Name: BRAC Enterprises
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ The candidate should have MBA (Marketing) /BBA/ Bachelor degree in any discipline with minimum 2nd class/ division or CGPA 2.50 or equivalent result in all academic examinations
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient.
∎ Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements as necessary.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required.
∎ Be updated with the latest information on different facilities and tariffs.
∎ Provide personalized services for high value, VIP, vulnerable patients
∎ Provide information to customer queries
∎ Taking customers feedback and suggestions to improve quality of service and report to the Center Manager / Management
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Jul 2022
Company Information:
∎ 7 Jul 2022
∎ BRAC Enterprises
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ Web : enterprises.brac.net
∎ Business : BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.
Category: Medical/Pharma
: If you feel that you are the right match for the above-mentioned position, please send your detailed resume and a cover letter justifying your qualification for the applied position to BRAC Human Resource and Learning Division, BRAC Centre (5th floor), 75 Mohakhali, Dhaka-1212 on or before 23 July, 2022. Internal candidates are requested to apply through proper channel. In case of Ex-BRAC staff, PIN should be mentioned in CV. Only short listed candidates will be contacted.BRAC believes that everyone we work with including our staff, partners, programme participants and the community has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We uphold human dignity and inclusion rights for all, regardless of age, race, religion, gender, disability, ethnic origin or socio-economic condition. As an equal opportunity employer, we actively encourage applications from women and gender-diverse individuals. We welcome persons with disabilities to apply. We nurture a culture where all individuals have the opportunity to realise their potential. Any personal persuasion will result in disqualification of candidature
