Job Description
Title: Manager - Service (2w & 3w) Division
Company Name: Runner Group
Vacancy: --
Age: 30 to 42 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 8 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Automobile, Motor Vehicle body manufacturer, Motor Workshop
Published: 16 Oct 2024
Education:
∎ Master of Science (MSc) in Mechanical Engineering, Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 30 to 42 years
∎ Service Supervisor minimum 4 years Experience
Responsibilities & Context:
∎ Qualitative service network operation
∎ Spare Parts revenue growth
∎ Exposure of overseas Principal handling
∎ Tech Savvy (Digitalization)
∎ Guide field team in service and spare parts management, including service planning, budgeting, and controlling to obtain the highest service advantage with a minimum cost impact. Supervision & Implementation IFS (ERP) Software.
∎ Day to day service-related job with detail & process oriented on time reporting.
∎ Summarizing business executive report and submit to top management
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
∎ Review monthly service and ensure necessary reconciliations before the service are circulated to the management.
∎ Carry out periodic review of budget.
∎ Arrange periodic internal audit.
∎ To maintain internal control and compliance of policies at all levels of the company.
∎ Implementing and ensuring internal control procedures as per group policies.
∎ Qualitative service network operation
∎ Spare Parts revenue growth
∎ Exposure of overseas Principal handling
∎ Tech Savvy (Digitalization)
∎ Guide field team in service and spare parts management, including service planning, budgeting, and controlling to obtain the highest service advantage with a minimum cost impact. Supervision & Implementation IFS (ERP) Software.
∎ Day to day service-related job with detail & process oriented on time reporting.
∎ Summarizing business executive report and submit to top management
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
∎ Review monthly service and ensure necessary reconciliations before the service are circulated to the management.
∎ Carry out periodic review of budget.
∎ Arrange periodic internal audit.
∎ To maintain internal control and compliance of policies at all levels of the company.
∎ Implementing and ensuring internal control procedures as per group policies.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Insurance, Provident fund, Profit share, Performance bonus
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 3
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Runner Group
∎ 138/1, Tejgaon Industrial Area
Address::
∎ 138/1, Tejgaon Industrial Area
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Oct 2024
Category: Customer Support/Call Centre
