Manager - Operations

Job Description

Title: Manager - Operations

Company Name: Multinational company

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in Engineering (BEngg) in Electrical & Electronic Engineering, Bachelor in Engineering (BEngg) in Civil Engineering

Experience Requirements:
∎ 3 to 7 year(s)

Job Responsibilities:
∎ Ensure that all activities meet and integrate with the organizational requirements for quality management, Health and Safety, legal and statutory requirements and general duty of care.
∎ Ensure all operational offices and contract sites fully comply with systems and procedures. Carry out audits on operational efficiency at contract sites. Report findings to General Manager. Review, implement and evaluate remedial action.
∎ Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action.
∎ Prepare and submit business reports, as required. Highlighting the OPCOs financial and operational status. Also forecast positions for next periods.
∎ Conduct reviews and evaluations for cost reduction opportunities. Drive growth plans for all contracts to optimize profitability.
∎ Provide operational advice and information to Business Development Manager for tender process and negotiation of new contracts.
∎ Understand and avoid financial risk, and drivers of cost. Understand the financial outputs ensuring that the service is within budget
∎ Assist in the implementation and mobilization of all new contracts. Evaluate start-up procedures and feedback to Business Development Unit.
∎ Identify opportunities to optimize contract profitability through advising on key inputs. Advise on the viability of existing contracts and take pre-emptive measures to maximize opportunity to renew contract on expiry.
∎ Work closely with the General Manager to develop and implement a comprehensive customer care programme tailored to each client's needs. To include designated points of contact and measurement and evaluation of client satisfaction.
∎ Manage training and ongoing development requirement of employees. Carry out appraisals, as required.
∎ Develop and implement an effective and robust, two-way communication structure for both the internal and external customer. Design effective feedback and evaluation process to assess effectiveness of service.
∎ Sound knowledge facilities management, engineering & Maintenance
∎ Provide high level of customer service to both internal and external customers.
∎ Facilitate a culture of team working in a self-directed work environment. Drive a customer focused service mindset that achieves the highest standards of customer satisfaction

Additional Requirements:
∎ Minimum of 3 years of management experience in a facilities management environment with experience of technically complex and multi-disciplined sites.
∎ Significant management experience with strategic and budgetary responsibility gained within a major organization. Strong commercial mindset and financially fluent.
∎ Experienced user of software packages including MS Excel, MS Word, MS Access, MS PowerPoint and MS Office. Also a good understanding of BMS (Business Management Systems) and CAFM (Computer Aided Facilities Management Systems).

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund, Insurance, Gratuity
∎ Festival Bonus: 2

Application Deadline: 22 Oct 2020

Company Information:
∎ 22 Sep 2020
∎ Multinational company

Category: Engineer/Architect