Job Description
Title: Manager-Medical Services and Quality Assurance under Medical Service division.
Company Name: Bangladesh Specialized Hospital PLC
Vacancy: 03
Location: Dhaka (Shyamoli)
Published: 17 Apr 2025
Education:
∎ Bachelor of Medicine and Bachelor of Surgery(MBBS)
∎ MBBS from a recognized institution.
∎ Master of Public Health (MPH) is mandatory.
∎ MBBS from a recognized institution.
∎ Master of Public Health (MPH) is mandatory.
Requirements:
Additional Requirements:
∎ Minimum 2 years of experience in hospital administration or a similar role.
∎ Strong organizational and leadership skills.
∎ Excellent communication skills in English and Bengali.
∎ Proficiency in hospital management software and MS Office tools.
∎ Ability to work under pressure and handle multiple responsibilities.
∎ Willing to work at flexible and long hours.
∎ May have to work in night shift according to roster.
∎ Minimum 2 years of experience in hospital administration or a similar role.
∎ Strong organizational and leadership skills.
∎ Excellent communication skills in English and Bengali.
∎ Proficiency in hospital management software and MS Office tools.
∎ Ability to work under pressure and handle multiple responsibilities.
∎ Willing to work at flexible and long hours.
∎ May have to work in night shift according to roster.
Responsibilities & Context:
∎ Ensuring seamless real-time service monitoring and file review through structured, and semi structured tools on patients care.
∎ Conducting comprehensive clinical audits utilizing evidence-based structured tools.
∎ Monitoring, evaluation, accountability and learning (MEAL) with methodological face to face and in-camera supervision.
∎ Executing and supervising strategies for risk management and grievance redress system.
∎ Carrying out comprehensive performance evaluation to monitor staff effectiveness and suggest enhancements
∎ Gathering and analyzing patient experience and feedback to enhance service delivery and patient-centric care
∎ Organizing and leading training programs to enhance staff capabilities and support ongoing professional growth
∎ Conducting data analysis, maintaining hospital data records, and supervising hospital indicators for data-driven decision-making
∎ Copywriting for hospital branding to enhance the hospital's image and communicates its commitment to excellence and patient care
∎ Analyze, and report on key performance indicators (KPIs) to track progress and identify areas for improvement.
∎ Conduct regular hospital floor visits to monitor and proactively address any issues based on structured tools
∎ Organize training programs for medical, nursing staff as needed.
∎ Participate in quality improvement initiatives and ensure compliance with regulatory standards
∎ To ensure that professional standards are maintained in the provision of services within the general guidance in practice at the hospital or according to the SOPP of BSH
∎ Carrying out any other duties/responsibilities as assigned by the Hospital Management.
∎ Position: Manager - Medical Services & Quality Assurance
∎ Department: Medical Services.
∎ Reporting to: GM/ DGM/AGM – Medical Services.
∎ Office Timing: Roster Hour.
∎ No. of Vacant Posts: Three (03).
∎ Job Context: This position will play a vital role in ensuring the smooth functioning of the Medical Services Division. The position also supports the GM/DGM/AGM of Medical Services and the Director of Medical Services (DMS) in managing hospital operations, maintaining patient care standards, and ensuring coordination among consultants, and medical and non-medical staff. The role is essential for achieving operational efficiency, high-quality patient care, and effective department communication.
∎ Job Summary:
∎ This Position will assist in overseeing the day-to-day activities of the Medical Services Division, supporting staff coordination, and maintaining quality standards. This includes addressing patient care needs, supervising operational functions, and providing administrative support to ensure a seamless healthcare delivery system.
∎ Job responsibilities:
∎ Ensuring seamless real-time service monitoring and file review through structured, and semi structured tools on patients care.
∎ Conducting comprehensive clinical audits utilizing evidence-based structured tools.
∎ Monitoring, evaluation, accountability and learning (MEAL) with methodological face to face and in-camera supervision.
∎ Executing and supervising strategies for risk management and grievance redress system.
∎ Carrying out comprehensive performance evaluation to monitor staff effectiveness and suggest enhancements
∎ Gathering and analyzing patient experience and feedback to enhance service delivery and patient-centric care
∎ Organizing and leading training programs to enhance staff capabilities and support ongoing professional growth
∎ Conducting data analysis, maintaining hospital data records, and supervising hospital indicators for data-driven decision-making
∎ Copywriting for hospital branding to enhance the hospital's image and communicates its commitment to excellence and patient care
∎ Analyze, and report on key performance indicators (KPIs) to track progress and identify areas for improvement.
∎ Conduct regular hospital floor visits to monitor and proactively address any issues based on structured tools
∎ Organize training programs for medical, nursing staff as needed.
∎ Participate in quality improvement initiatives and ensure compliance with regulatory standards
∎ To ensure that professional standards are maintained in the provision of services within the general guidance in practice at the hospital or according to the SOPP of BSH
∎ Carrying out any other duties/responsibilities as assigned by the Hospital Management.
Compensation & Other Benefits:
∎ Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Gratuity
∎ Earned Leave Encashment
∎ Health Benefit and
∎ Profit Incentive
∎ Gratuity
∎ Earned Leave Encashment
∎ Health Benefit and
∎ Profit Incentive
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Shyamoli)
Apply Procedure:
Hard Copy:
∎ Interested candidates who fulfill the above requirements are requested to Apply Online or send their application with updated CVs to HR & Administration Department, Bangladesh Specialized Hospital, 21 Shyamoli, Mirpur Road, Dhaka-1207, Bangladesh on or before May 01, 2025.
∎ Please mention the title of the position & dept. applied for on the top of the envelope or in subject line or send your CV to [email protected]
∎ Interested candidates who fulfill the above requirements are requested to Apply Online or send their application with updated CVs to HR & Administration Department, Bangladesh Specialized Hospital, 21 Shyamoli, Mirpur Road, Dhaka-1207, Bangladesh on or before May 01, 2025.
∎ Please mention the title of the position & dept. applied for on the top of the envelope or in subject line or send your CV to [email protected]
Company Information:
∎ Bangladesh Specialized Hospital PLC
∎ 21, Shyamoli, Mirpur Road, Dhaka-1207
∎ https://bdspecializedhospital.com/
∎ BSH has all the characteristics of a world-class hospital with wide range of services and specialists, equipments and technology, ambience and service quality. The hospital is a showcase of synergy of medical technology and advances in ICT Division through paperless medical records. The skilled nurses, technologists and administrators of Bangladesh Specialized Hospital, aided by state-of-the-art equipments, provide a congenial infrastructure for the medical professionals in providing healthcare of international standards.
Address::
∎ 21, Shyamoli, Mirpur Road, Dhaka-1207
∎ https://bdspecializedhospital.com/
∎ BSH has all the characteristics of a world-class hospital with wide range of services and specialists, equipments and technology, ambience and service quality. The hospital is a showcase of synergy of medical technology and advances in ICT Division through paperless medical records. The skilled nurses, technologists and administrators of Bangladesh Specialized Hospital, aided by state-of-the-art equipments, provide a congenial infrastructure for the medical professionals in providing healthcare of international standards.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 May 2025
Category: Medical/Pharma
