Manager - Customer Services
Job Description
Title: Manager - Customer Services
Company Name: Dhaka Thai Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing
∎ Skills Required: Customer Service, Good communication skills
Experience Requirements:
∎ 10 to 15 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM)
Job Responsibilities:
∎ Improve customer service experience, create engaged customer and facilitate organic growth.
∎ Must have leadership capacity to monitor daily activities of 30 to 40 member's team.
∎ Take ownership of customer's issues and monitor problems through to resolution.
∎ Keep accurate records and documents related to customer services.
∎ Must have capacity to run a programme at least for 5000 customers throughout the country through the team.
∎ Control resources and utilities assets to achieve qualitative and quantitative targets.
∎ Any other task assign by the Management time to time
Additional Requirements:
∎ Age 40 to 45 years
∎ Only males are allowed to apply
∎ Proven working experience as a retail manager or customer service manager.
∎ Experience in consumer products will get preference.
∎ Experience in providing customer service support.
∎ Strong client - facing and communication skills.
Salary: Tk. 40000 - 60000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: October 29, 2019
Company Information:
∎ Dhaka Thai Ltd.
∎ Address : Elite Rowshan Villa, Apartment A-2,Plot # 3, Road # 9/A, Block-J, Baridhara, Dhaka
∎ Web : www.alco-bd.com
∎ Business : Manufacturers of Aluminium sections & profiles.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 29th Oct 2019
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