Manager (Customer Service- B2B Sales)

Job Description

Title: Manager (Customer Service- B2B Sales)

Company Name: A Leading Group Of Companies

Vacancy: 1

Job Location: Dhaka (Banglamotor)

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline
∎ Masters form any reputed university
∎ Skills Required: Advance Excel, Analyzing sales metrics, Customer Relationship Management, Customer Service, Forcasting, Presentation skill, Reporting and Documentation

Experience Requirements:
∎ 12 to 15 year(s)
∎ The applicants should have experience in the following area(s): B2B Sales, Corporate Sales (B2B Business), Customer Development, Customer Relation, Customer Relationship Management, Customer Service
∎ The applicants should have experience in the following business area(s): Multinational Companies, Packaging Industry, Pharmaceuticals

Job Context:
∎ The purpose of this position is to work as a bridge between Sale team, Customer, Planning & Supply department, Credit Control & Production Department.
∎ Supervises, trains, coaches, and mentors other members of the team.
∎ Responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible.
∎ Will report to Chief Sales Officer.

Job Responsibilities:
∎ Make sure all POs are accepted and entered by the Customer Service team in to the system for production planning in a timely manner. (Vital components of this are that orders entered to the system needs to be scanned for items in stock, comprehensive detail entering without error, and an acknowledgement of the received PO needs to be sent to the customer.)
∎ Monitor on a daily basis how to maximize order process
∎ Monitor on a regular basis the day to day functions of the team to make sure that identified steps are adhered to. (This includes follow up on the total back order under the purview of each CSRO and take necessary steps to ensure completion or if needed corrective action, delayed urgent orders to be completed as planned and if there would any deviations then it needs to be communicated to the customers, orders to be delivered ahead needs to be tracked for timely completion and the status monitored).
∎ Ensure customer satisfaction through the timely delivery of requested orders – (Coordinate with planning, dying, winding and other operational units to ensure that all the orders are delivered to the customer warehouse on the due date. Attend to customer complaints and ensure the Quality team ascertains a justification and the item moves to production for completion within 24 hours.)
∎ Ensure that the team communicates regularly with customers with regards to orders placed (Any changes to customer order expected dates need to be communicated, negotiate with customers on order dates to gain maximum lead time for an efficient production flow).
∎ Sets and achieves Customer Service department goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.
∎ Develops a training curriculum and personal development plan for all operations staff. Conducts training as required achieving goals and service standards.
∎ Establishes and maintains quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, technical and call observation audits, reports and practices. Provides direct and timely feedback to all staff on the results.
∎ Assists in the development and implementation of ‘best practices’ processes across the organization to ensure tremendous efficiency resulting in reduced costs and improved client service.
∎ Keeping ahead of developments in customer service and guide the customer care team in the organization in implementing/improving systems.
∎ Building effective customer relations, Staff appraisals, working arrangements, staff meetings, and training & development.
∎ Customer enquiries, complaints, and any crises such as security & safety issues.
∎ merge with credit team to ensure smooth sales order process
∎ another job as and when assigned by the management

Additional Requirements:
∎ Age 38 to 45 years
∎ Only males are allowed to apply
∎ Strong e-mail communication
∎ Positive, Self-motivated, Honest, Dedicated, detail-oriented & possessing a good memory.
∎ Ability to manage and execute assignments with competing priorities.
∎ Expert knowledge in MS Excel, Word, Pivot Table, and in any accounting ERP software
∎ Creative problem-solving skills.
∎ A team leader with high level of dedication.
∎ Ability to interact successfully with both internal and external customers at all levels.
∎ Capable to handle multiple tasks & able to work under pressure

Salary:
∎ Negotiable
∎ We offer a good package, with a chance to work with SAP.

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company Policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Nov 2022

Company Information:
∎ 20 Oct 2022
∎ A Leading Group Of Companies

Category: Customer Support/Call Centre

: Applicants should apply on the Bdjob website only.