Job Description
Title: Manager- Customer Service (Air Freight)
Company Name: EFL Global Limited
Vacancy: --
Age: at most 50 years
Location: Dhaka (Banani)
Experience:
∎ 8 to 10 years
∎ The applicants should have experience in the following business area(s):Shipping, Freight forwarding, Transportation, Port Service, Inventory/Warehouse
Published: 23 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age at most 50 years
∎ Proven leadership abilities, with experience in managing and mentoring a team
∎ Strong knowledge of air freight processes, industry standards, and documentation requirements
∎ Ability to thrive in a fast-paced, customer-focused environment.
∎ Proficiency in freight management systems and tools
∎ Proven leadership abilities, with experience in managing and mentoring a team
∎ Strong knowledge of air freight processes, industry standards, and documentation requirements
∎ Ability to thrive in a fast-paced, customer-focused environment.
∎ Proficiency in freight management systems and tools
Responsibilities & Context:
∎ Oversee and manage the customer service team for the Air Freight department, ensuring timely and professional communication with clients, agents, and other stakeholders.
∎ Build and maintain strong relationships with shippers, consignees, overseas agents, and carriers to foster trust and long-term partnerships.
∎ Address customer inquiries, resolve issues promptly, and ensure a high level of satisfaction across all interactions.
∎ Collaborate with the Air Freight operations team to coordinate bookings, provide competitive rates, and ensure timely shipment planning.
∎ Monitor and track shipment status, proactively updating customers and resolving any discrepancies.
∎ Ensure compliance with company policies, industry regulations, and customer requirements throughout the shipment process.
∎ Train, mentor, and motivate the customer service team to maintain a high standard of performance and achieve departmental objectives.
∎ Review and analyze customer feedback, identifying areas for improvement and implementing solutions to enhance service quality.
∎ Collaborate with internal teams to streamline communication and optimize customer service operations.
∎ Prepare and present regular reports on customer service performance and initiatives to senior management.
∎ Position Overview:
∎ We are looking for a highly motivated and experienced Manager- Customer Service (Air Freight), to lead and enhance our customer service operations for the Air Freight department. The ideal candidate will possess exceptional communication skills, a customer-centric mindset, and the ability to manage and mentor a high-performing team in a dynamic and fast-paced environment.
∎ Key Responsibilities:
∎ Oversee and manage the customer service team for the Air Freight department, ensuring timely and professional communication with clients, agents, and other stakeholders.
∎ Build and maintain strong relationships with shippers, consignees, overseas agents, and carriers to foster trust and long-term partnerships.
∎ Address customer inquiries, resolve issues promptly, and ensure a high level of satisfaction across all interactions.
∎ Collaborate with the Air Freight operations team to coordinate bookings, provide competitive rates, and ensure timely shipment planning.
∎ Monitor and track shipment status, proactively updating customers and resolving any discrepancies.
∎ Ensure compliance with company policies, industry regulations, and customer requirements throughout the shipment process.
∎ Train, mentor, and motivate the customer service team to maintain a high standard of performance and achieve departmental objectives.
∎ Review and analyze customer feedback, identifying areas for improvement and implementing solutions to enhance service quality.
∎ Collaborate with internal teams to streamline communication and optimize customer service operations.
∎ Prepare and present regular reports on customer service performance and initiatives to senior management.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ EFL Global Limited
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Address::
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Feb 2025
Category: Commercial/Supply Chain
