Manager (Call Center)

Job Description

Title: Manager (Call Center)

Company Name: US-Bangla Group

Vacancy: Not specific

Job Location: Dhaka, Narayanganj (Rupganj)

Employment Status: Full-time

Educational Requirements:
∎ Masters’ degree in any discipline from any reputed institution

Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Customer Service Matrix, Performance Evaluation

Job Responsibilities:
∎ Develop objectives for the call center’s day-to-day activities
∎ Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
∎ Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
∎ Assume responsorial of budgeting and tracking expenses
∎ Hire, coach and provide training to personnel to maintain high customer service standards
∎ Monitor and improve ordering, telephone handling and other procedures
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Prepare reports for different departments or upper management

Additional Requirements:
∎ Age 35 to 45 years
∎ At least 4 years' experience as Call Center manager.
∎ Solid understanding of reporting and budgeting procedures
∎ Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
∎ Proficient in MS Office and call center equipment/software programs
∎ Outstanding communication and interpersonal skills
∎ Excellent organizational and leadership skills with a problem-solving ability
∎ Positive and patient.

Salary:
∎ Negotiable
∎ As per current market standards

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Health Insurance
∎ Monthly incentive based on performance
∎ Yearly Special Achievement Award (vacation trip with family: Spouse & 2 Children)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Dec 2022

Company Information:
∎ 24 Dec 2022
∎ US-Bangla Group
∎ Address : House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
∎ Web : www.us-bangla.com
∎ Business : Group of Companies (Airlines, Real Estate, Education, Medical, Leather Products, Electronics, Fashion, Courier/Air Express, Food Products, Media)

Category: Customer Support/Call Centre

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