Manager/ Asst.Manager - Customer Service

Job Description

Title: Manager/ Asst.Manager - Customer Service

Company Name: Jamuna Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters/MBA in any discipline from reputed university.

Experience Requirements:
∎ At least 6 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Real Estate
∎ The applicants should have experience in the following business area(s): Group of Companies, Real Estate

Job Responsibilities:
∎ Planning and Managing day to day customer services activities and keep up their satisfaction at an optimum level.
∎ Develop, improve and implement customer service processes and procedures.
∎ Analyze customer service training programs, implement and deliver new applicable modules Requirements.
∎ Solve any obligation of the clients regarding technical, construction, modification and optional works.
∎ Co-ordination and supervise project works to monitor and ensure the proper modification as per requirement of the client.
∎ Co-ordination with the Architect, Construction Engineer and Structural Engineer to convey the observations or comments of the clients on the products.
∎ Communicating with Construction and Design Department to maintain the quality of works as recommended from the clients.
∎ Selection and quality control of features and amenities of the Apartment/ Commercial spaces as per standard.
∎ Any other task as and when required by the Management.

Additional Requirements:
∎ Age at least 30 years
∎ Both males and females are allowed to apply
∎ Strong Communication and interpersonal skills.
∎ Good planning an organizational skills.
∎ Ability to work under pressure.

Salary:
∎ Deserving Candidate will get attractive remuneration Packages.

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Friendly working environment.
∎ Smooth career path for well performer.
∎ As per company policy.

Application Deadline: January 22, 2020

Company Information:
∎ Jamuna Group
∎ Address : Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ Web : http://jamunagroup.com.bd/

Category: Customer Support/Call Centre