Job Description
Title: Key Account Manager
Company Name: Steadfast Courier
Vacancy: 5
Age: 20 to 30 years
Location: Dhaka, Dhaka (Dhanmondi)
Salary: Tk. 12000 - 16000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Logistics Startup
∎ Freshers are also encouraged to apply.
Published: 15 May 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
Responsibilities & Context:
∎ Client Relationship Management: Nurture and strengthen relationships with key clients to ensure long-term satisfaction and loyalty. Act as the main point of contact between the client and the company, addressing inquiries and resolving issues promptly.
∎ Sales and Business Development: Meet and exceed sales targets by identifying upsell and cross-sell opportunities within existing accounts. Collaborate with the sales team to identify and pursue new business prospects within the key account segment.
∎ Strategic Planning: Develop and implement strategic account plans to achieve company goals and objectives. Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.
∎ Customer Retention: Proactively assess, clarify, and validate customer needs on an ongoing basis. Implement retention strategies to minimize churn and maximize customer lifetime value.
∎ Contract Negotiation: Negotiate and renew contracts with key clients, ensuring favorable terms for both parties. Collaborate with legal and finance teams to finalize contractual agreements.
∎ Communication and Reporting: Provide regular updates to internal stakeholders on account status, sales activities, and potential risks. Prepare and present reports on key account performance to senior management.
∎ Collaboration: Work closely with cross-functional teams, including operations, logistics, and customer support, to ensure seamless service delivery. Collaborate with marketing to create targeted campaigns and promotions for key accounts.
∎ Client Relationship Management: Nurture and strengthen relationships with key clients to ensure long-term satisfaction and loyalty. Act as the main point of contact between the client and the company, addressing inquiries and resolving issues promptly.
∎ Sales and Business Development: Meet and exceed sales targets by identifying upsell and cross-sell opportunities within existing accounts. Collaborate with the sales team to identify and pursue new business prospects within the key account segment.
∎ Strategic Planning: Develop and implement strategic account plans to achieve company goals and objectives. Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.
∎ Customer Retention: Proactively assess, clarify, and validate customer needs on an ongoing basis. Implement retention strategies to minimize churn and maximize customer lifetime value.
∎ Contract Negotiation: Negotiate and renew contracts with key clients, ensuring favorable terms for both parties. Collaborate with legal and finance teams to finalize contractual agreements.
∎ Communication and Reporting: Provide regular updates to internal stakeholders on account status, sales activities, and potential risks. Prepare and present reports on key account performance to senior management.
∎ Collaboration: Work closely with cross-functional teams, including operations, logistics, and customer support, to ensure seamless service delivery. Collaborate with marketing to create targeted campaigns and promotions for key accounts.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka, Dhaka (Dhanmondi)
Job Highlights:
∎ - Achieve sales targets and ensure client satisfaction.
∎ - Expand relationships with key clients.
∎ - Identify new business opportunities.
∎ - Collaborate with internal teams for client success.
∎ - Competitive salary and career growth opportunities.
Read Before Apply: As a Key Account Manager at Steadfast Courier, you will play a pivotal role in maintaining and expanding relationships with our key clients. You will be responsible for achieving sales targets, ensuring customer satisfaction, and identifying new business opportunities within the key account portfolio. The ideal candidate will possess strong interpersonal skills, a strategic mindset, and a proven track record in account management.
Company Information:
∎ Steadfast Courier
∎ House#44, 2/A, Dhanmondi, Dhaka, Bangladesh
∎ www.steadfast.com.bd
∎ SteadFast Courier is a reliable and faster cash-on-delivery service in Bangladesh.It offers very high
Address::
∎ House#44, 2/A, Dhanmondi, Dhaka, Bangladesh
∎ www.steadfast.com.bd
∎ SteadFast Courier is a reliable and faster cash-on-delivery service in Bangladesh.It offers very high
Application Deadline: 5 Jun 2024
Category: Commercial/Supply Chain
