Junior Officer Customer Support
Job Description
Title: Junior Officer Customer Support
Company Name: DUPNO International Limted
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time, Internship
Educational Requirements:
∎ A Level in Business Studies, Diploma in Business Studies in Business Studies
∎ HSC, A-Level, O-Level, BBA will be highly preferred.
∎ Graduation is ongoing under the national university.
∎ Educational background doesn't really matter for us if you can speak English like a native English speaker and have common-sense then apply.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
billing process, Customer Care, Telemarketing
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage large amounts of incoming calls
∎ Build sustainable relationships and trust with the client through outgoing calls
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Follow communication procedures, guidelines and policies
∎ Manage large amounts of CRM / Bookkeeping entries according to the prescribed format
∎ Create & update transactions to the bookkeeping system and other related software.
Additional Requirements:
∎ Only females are allowed to apply
∎ Proven customer support experience will be a plus
∎ Strong phone contact handling skills and active listening Fluency in both Bengali and English
∎ Properly record customer complains and solves accordingly.
∎ Good knowledge over google collaboration tools such as Google Sheet/Google Doc Meet Zoom.
∎ Ability to multi-task, prioritize and manage time effectively
∎ Own Laptop and android mobile will be a plus.
∎ Person with disability are encouraged to apply
Salary:
∎ Tk. 10000 - 14000 (Monthly)
∎ Monthly Sales Commission & Target achieve comission
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Profit share
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 21 Jan 2021
Company Information:
∎ 22 Dec 2020
∎ DUPNO International Limted
∎ Address : House 1 (5th Floor) | Road 11 | (Behind Greaga) Baridhara J Block Pragati Sarani | Vatara Dhaka, 1212 | Map: https://maps.app.goo.gl/AZKUmMEGJUCjiaJz8 | www.dupno.com
∎ Web : http://dupno.com
∎ Business : DUPNO is specialized on GPS tracking device for people, GPS car tracker, GPS vehicle tracking, GPS watch tracker, GPS locator, GPS fleet management system, and wireless 2G,3G,4G modem. Our brand name is Track Solid, We offer complete solution in gps tracking platform. We are fast growing service provider of professional telematics and wireless communications products, dedicates to bringing reliable products and customized solutions to clients across the country.
Category: Customer Support/Call Centre
: Please read the job description carefully and again. Please read line by line before applying for this job.
Source: bdjobs.com
Deadline Expired on 21st Jan 2021
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