Junior Executive/Executive - Solution & Onsite Support

Job Description

Title: Junior Executive/Executive - Solution & Onsite Support

Company Name: BRACNet Limited

Vacancy: n/a

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At most 4 years

Published: 2026-09-01

Application Deadline: 2026-09-10

Education: Bachelor of Science (BSc) in Computer Science & Engineering, Electronics and Telecommunication Engineering.

Requirements:

• At most 4 years

Skills Required:

Additional Requirements:

Responsibilities & Context: Responsibilities & Context: Install, configure, and maintain client network solutions including internet connectivity, routers, switches, LAN/Wi-Fi, and enterprise network setups at onsite locations. Troubleshoot and resolve client-side, last-mile, and device-related connectivity issues, ensuring minimal downtime and adherence to SLA commitments. Handle service provisioning, new client onboarding, and network expansion activities in coordination with internal teams. Work closely with NOC, Transmission, and Core Network teams to diagnose and resolve complex technical issues and escalations. Conduct site surveys, feasibility checks, and provide technical recommendations for new deployments and upgrades. Maintain accurate documentation including service reports, visit logs, configuration details, and client feedback. Ensure proper installation standards, safety compliance, and quality of service delivery during onsite operations. Provide professional and timely communication to clients, ensuring high customer satisfaction and relationship management. Support preventive maintenance activities and perform routine checks to ensure network stability and performance. Escalate critical issues proactively and follow through until resolution, ensuring transparency with stakeholders. Skills & Competencies: Strong knowledge of LAN/WAN, Wi-Fi, routers, switches, and enterprise networking. Hands-on expertise in network installation, configuration, troubleshooting, and maintenance. Knowledge of Internet connectivity, last-mile networks, and client-premises equipment (CPE). Ability to diagnose and resolve network connectivity, hardware, and device-related issues. Good understanding of TCP/IP, DNS, DHCP, VLAN, NAT, routing, and basic network security. Strong problem-solving and analytical skills with the ability to handle technical escalations. Ability to perform site surveys, feasibility assessments, network planning, and deployment support. Familiarity with network monitoring, preventive maintenance, and performance optimization. Strong coordination skills for working with NOC, Transmission, Core Network, and other technical teams. Willingness and flexibility to work in rotating shifts, including nights, weekends, and holidays. Compensation & Other Benefits: T/A, Mobile bill, Profit share, Provident fund, Weekly 2 holidays, Gratuity Festival Bonus: 2 Salary Review: Yearly Workplace: Work at office. Employment Status: Full Time. Skills & Expertise: CCNA (Cisco Certified Network Associate)MTCNA. Other Relevant Skills. Network Troubleshooting Technical Support.

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: