Jr. Executive, Tele sales & Customer Relationship Management

Job Description

Title: Jr. Executive, Tele sales & Customer Relationship Management

Company Name: Giant Group

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service, Ecommerce, Sales Marketing, Tele Marketing, Tele Sales, Telemarketing

Job Context:
∎ Farmers Best is hiring an experienced Tele sales & Customer Care Executive who will be responsible for sales, promotional and outreach activities of its products and services to customers via telephone and online medium.
∎ Tele Sales person in Grocery E-commerce Industries are highly recommended

Job Responsibilities:
∎ Contact Potential customers over phone to explain Farmers Best Products & Services as per Company Procedure.
∎ To collect the orders from new or existing customers in an accurate manner over the phone.
∎ Communicate customers with proper accent, informative manner, in keeping with the brand's voice and tone
∎ Listen to customers' objections and handle them effectively and efficiently.
∎ Quick response to customer inquiries and requests about our products or the company.
∎ Keep records of all conversations in the Database in a comprehensive way
∎ Execute Company's set targets of outbound calls
∎ Timely reporting of daily incoming and outgoing calls
∎ Candidates should have the ability to make an instant decision consulting with superior and assist customers further
∎ Must be following communication "scripts" while dealing with customers
∎ Respond to customer inquiry on our Facebook Page and Social Media Platforms on regular basis.
∎ Must be flexible with shifting and Roster duty
∎ Good Command in Microsoft Office Package
∎ Willing to go the "Extra Mile" to meet sales quota and facilitate future sales
∎ Achieve target to retain Company's goal
∎ Any other Task as and when assigned by the Management

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ Experience in E-Commerce Organization
∎ Dynamic Sales Skills, Good Business Sense and Professional & Progressive Attitude
∎ Ability to Work Under Pressure, Self-Motivated and Hard Working
∎ Strong communication and persuasion skills

Salary: Negotiable

Application Deadline: 31 Jan 2021

Company Information:
∎ 6 Jan 2021
∎ Giant Group
∎ Address : Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ Web : www.giantbd.com
∎ Business : A leading Group of Companies consisted of 14 sister concerns.

Category: Customer Support/Call Centre

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Source: bdjobs.com

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