Head of Services

Job Description

Title: Head of Services

Company Name: RUNNER AUTOMOBILES PLC

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ B.Sc in Engineering (Mechanical) from any reputed University

Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s): After Sales Service, customer care management, Customer Handling Problem solving, Customer Relationship Managment, Customer Support/ Client Service, Service/ support
∎ The applicants should have experience in the following business area(s): Automobile, Electronic Equipment/Home Appliances, Industrial Machineries (Generator, Diesel Engine etc.), Manufacturing (FMCG), Manufacturing (Light Engineering & Heavy Industry), Multinational Companies

Job Context:
∎ Dept Profitability achievement against approved budget
∎ Spare parts sales achievement % against Quarterly Target
∎ Supply Ratio Achievement vs. Quarterly Target
∎ 2W Service Reporting Achievement % against Quarterly Target
∎ 3W Service Reporting Achievement % against Quarterly Target
∎ Customer Satisfaction Index (CSI) Achievement & against Quarterly Target
∎ 2W & 3W Network Expansion Achievement vs Target

Job Responsibilities:
∎ Guide field team in service and spare parts management, including service planning, budgeting, and controlling to obtain the highest service advantage with a minimum cost impact. Supervision & Implementation IFS (ERP) Software.
∎ Day to day service-related job with detail & process oriented on time reporting.
∎ Summarizing business executive report and submit to top management
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner.
∎ Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
∎ Review monthly service and ensure necessary reconciliations before the service are circulated to the management.
∎ Carry out periodic review of budget.
∎ Arrange periodic internal audit.
∎ To maintain internal control and compliance of policies at all levels of the company.
∎ Implementing and ensuring internal control procedures as per group policies.

Additional Requirements:
∎ Age 32 to 45 years
∎ Only males are allowed to apply
∎ At least 5 years exposure in Managerial position.
∎ Commitment to working with shared leadership and in cross-functional teams.
∎ Strong oral and written communications skills.
∎ Ability to manage multiple projects at a time.
∎ Capable of managing Spare Parts Business independently.
∎ Prepare and produce necessary reports to the authority time to time.
∎ Travel frequently all over the country is required.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 3
∎ Attractive and competitive compensation package will be offered to the right person.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Apr 2023

Company Information:
∎ 20 Mar 2023
∎ RUNNER AUTOMOBILES PLC
∎ Address : 138/1, Tejgaon Industrial Area
∎ Web : runnerbd.com

Category: Engineer/Architect

: Please mention the position applied for on the top left hand corner of the envelope. Smokers are discouraged to apply. Interested self-driven candidates are requested to forward their CV along with a covering letter and 2 copies of recent passport size colour photograph to Director, Human Resources Department, Runner Group, 138/1, Tejgaon Industrial Area, Dhaka-1208.